Families and Supporters

The Role of Families and Support Networks

Support is most effective when it fosters independence and self-advocacy, including:

  • Asking questions that show interest while respecting autonomy.
  • Coaching skills such as self-advocacy, organization, and problem-solving.
  • Showing compassion during challenges and setbacks.
  • Being flexible when plans change (e.g., reduced course load or program changes).
  • Encouraging reflection to help students identify solutions and resources.

Dos and Don’ts

Transitioning from “doing for” to “supporting” is an important part of student growth.

Do: Don’t:
  • Encourage regular email checking and professional communication.
  • Become familiar with campus resources.
  • Support students in booking and attending their own appointments.
  • Help students prepare questions before meetings.
  • Offer respectful, non-intrusive support if invited to attend an appointment.
  • Check or respond to emails on the student’s behalf.
  • Choose courses, programs, or course loads for the student.
  • Contact the Centre for Accessible Learning or make appointments for the student.
  • Advocate for the student rather than supporting them to advocate for themselves.
  • Submit a registration form for the student.