FAQ – Registrar’s Office
Tuition – FAQ
Q: Where can I find the latest update to the Academic Calendar?
Please visit here: https://www.algonquincollege.com/ro/academic-calendar/
Q: I cannot get a co-op placement. Will my tuition be reduced?
Tuition will not change as a result of co-op placement changes. You will not be assessed the final co-op instalment if you do not secure a position, however the co-op fee instalments charged in previous terms are non-refundable. If you have questions about your student fees, please visit your student portal or contact us here: https://www.algonquincollege.com/ro/askus/
For co-op education questions, please email: coop@algonquincollege.com
Q: When do I have to pay the rest of my term fees?
Please see here for due dates of tuition fee: https://www.algonquincollege.com/ro/pay/tuition-and-expenses/fees-due-dates/
Refunds – FAQ
Q: Who do I contact about residence and meal plan refunds?
Please reach out to info@algonquinresidence.ca.
Q: My program was suspended, do I get a refund?
If your program was suspended and you paid your deposit or other fees, you will receive a refund.
Please note that if you received OSAP, your refund will be sent to the Canada Student Loan Service Centre. If you have questions about OSAP, please contact https://www.algonquincollege.com/ro/askus/.
Fees – FAQ
Q: Can I get a refund for Fall (September) term?
New Students
If your program intake was suspended and you paid your tuition deposit, you will receive a refund.
If you are registered in the Fall term and you choose to withdraw, you have until Day 10 of the term to officially withdraw to receive a refund less the $500 non-refundable deposit for domestic students or the $1500 withdrawal fee and international health insurance (if applicable) for international students. More information about
Returning Students
If your program level was suspended, any fees paid will remain on your student account and will be applied towards your next term.
If you are registered in the Fall term and you choose to withdraw, you have until Day 10 of the termto officially withdraw to receive a refund less the $500 non-refundable deposit for domestic students or the $1500 withdrawal fee and international health insurance (if applicable) for international students.. More information about
Q: Can I opt-out of my U-Pass for the Winter term?
Students who opted out of the U-Pass in Fall 2020 will automatically be opted out for Winter 2021 ( no action is required) however, you can opt-in if you would like a U-Pass for the Winter term.
Email upass@algonquincollege.com to request to opt-in. The cost of a U-Pass is $218.03 per term for the 2020/2021 academic year.
Q: Is the government/ College going to give students a discount or rebate for fees?
Standard fee policies apply, which complies with government directives.
There is no change to fee or refund policies.
Tuition and ancillary fees cover the provision of academic program delivery, instruction, assessment and related services to support student needs. Most of the College services have evolved into an online delivery mode while we collectively comply with the Government orders of social distancing to reduce the spread of the coronavirus disease. Services are open to suggestions if you have an academic or service need. You can always share with https://www.algonquincollege.com/ro/askus/.
Q: What are the Winter Term ancillary fees?
There are two types of ancillary fees – compulsory ancillary fees that all students pay and program ancillary fees that are specific to programs or courses.
You can learn more about the 2021/2022 ancillary and administration fees here, as well as a more comprehensive breakdown using our Tuition Fee Calculator.
Q: When do I have to pay the rest of my term fees?
Please see here for due dates of tuition fee: https://www.algonquincollege.com/ro/pay/tuition-and-expenses/fees-due-dates/
Q: Can I get a refund for the Fall term?
In compliance with the Ministry of College and Universities, standard refund policy applies with an opportunity for students to request via exceptional circumstances, which are considered on a case-by-case basis. Regular procedures persist.
Refund Policies are detailed here: https://www.algonquincollege.com/ro/pay/refund-policies/
Exceptions to the Refund Policy are available here: https://www.algonquincollege.com/ro/pay/refund-policies/exceptions-to-refund-policy/
Financial Aid – FAQ
Q: I have a question about a bursaries or awards, who should I talk to?
Please reach out to studentawards@algonquincollege.com to request information regarding bursaries, awards or other funds.
Q: I am in financial trouble. Can you help?
If you need emergency support, please reach out to studentawards@algonquincollege.com to ask for help. We have funds set aside expressly for emergencies. Emergency need is assessed on a case-by-case basis as financial resources can differ amongst students. You can also visit the Financial Aid website for more information.
Q: What if I can’t pay my tuition deposit?
Students unable to pay the tuition deposit may be eligible for a deferral. Please visit https://www.algonquincollege.com/ro/tde/.
Q: What if I am applying for financial aid through a province outside of Ontario?
For Ottawa students who are applying for financial aid through provinces outside of Ontario, continue to send any documentation that requires processing to outofprovince_financialaid@algonquincollege.com
For Perth and Pembroke students please contact your Financial Aid Officer.
Algonquin College continues to process out-of-province documentation that requires work by our Financial Aid Team.
Q: Due to the coronavirus pandemic, I may not have enough money to pay my fees. What can I do?
If you are a Canadian or Permanent Resident, you are encouraged to apply for student loans to support your studies. That is an important first option. For details on how to apply for student loans, please visit: https://www.algonquincollege.com/financial-aid/ or contact https://www.algonquincollege.com/ro/askus/ for assistance.
If you are an international student, please note that payment of studies is required. In some exceptional circumstances, payment plans may be considered based on personal circumstances. Please contact studentaccount@algonquincollege.com.
Admissions – FAQ
Q: Who should I call with my Admissions questions?
We have admissions specialists available to answer questions about your application. Send us an email instead of coming in to discuss.
Q: How can I complete my Admissions Assessment?
A: Admissions assessments are being offered by invitation only. You will be contacted by the Registrar’s Office with instructions to book your test. Testing sessions will be available virtually. In order to write your assessment, you will need either a laptop or desktop with a webcam and microphone.
Q: How will you contact me about admissions?
We will continue to send out admissions-related communications via email, so please ensure that admissions@algonquincollege.com is in your contacts. You may also view your application status through your ACSIS account
Q: Can I defer an Offer of Admission to a later semester?
Offers of Admission cannot be deferred; however, domestic applicants can apply for up to three programs at the College in an academic year. You may wish to apply for both Fall and Winter program intakes. Visit OntarioColleges.ca for more information.
International applicants can apply for up to two programs per intake and deferrals to later semesters are considered on an individual basis. Visit our International Admissions website to learn more.
You are also able to withdraw from a semester in which you are registered up to the tenth day of class with a full refund, less the $500 non-refundable deposit.
I.e.: If you pay your deposit for Fall, you can withdraw anytime until Sept. 20, 2021, with a full refund, less the $500 non-refundable deposit.
Q: If my offer of admission was rescinded or cancelled due to a suspension, am I guaranteed an offer of admission in Fall 2021?
All applicants impacted by changes to our Fall 2020 capacity will retain their program eligibility for the 2021-22 academic year. Additionally, if these applicants apply for a Fall 2021 term program by February 1, 2021 they will be given first consideration. As the College has not yet confirmed the capacity for the Fall 2021 programs, the College cannot guarantee offers of admission.
Q: For programs where offers of admission were rescinded, how were the impacted applicants identified?
The criteria applied to identify the applicants was based on residency, enrolment stage, and reverse order of applications by key dates. Applicants with international student status were rescinded first, regardless of enrolment stage. Primary consideration was then given to applicants who had paid or deferred their tuition deposit and applicants who were admitted to the program based on a guaranteed internal pathway from a previously completed or in-progress program at Algonquin College.
Services – FAQ
Q: Are Residence services still available?
On Ottawa Campus, all Residence services, including custodial operations, will continue. Learn more about Residence services here. https://www.algonquincollege.com/residence/coronavirus/information-for-winter-residents/
Q: What services are open at Perth and Pembroke campuses?
Perth Campus: Visit here for information on The Library, Food Services, Health Services, Counselling Services and the Students’ Association.
Pembroke Campus: Visit here. For Health Services, please call 613-735-4700 x2748. Please also visit this resource page for the Renfrew County District Health Unit: https://www.rcdhu.com/novel-coronavirus-covid-19-2/
Pembroke Contacts:
Phone: 613-735-4308
E-mail: ces@algonquincollege.com
Perth Contacts:
Phone: 613-267-1381 ext. 0
E-mail: esperth@algonquincollege.com
Q: I need to bring in some documents, is there someone on campus?
The College is currently accepting in-person visits for the following services:
- document drop-off and pick-up
- OSAP access number retrieval and/or reset
- Assisted self-serve station
For all other services please visit us via https://www.algonquincollege.com/ro/askus/.
Q: Are there any changes to the services the Registrar’s Office is currently providing?
A:
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- Transcripts: In some instances, official hard copy transcripts and/or digital copies can be printed, mailed, and /or emailed to approved third parties or governing bodies. Please submit a request online for your official transcript. Official student copy transcripts are available to print or download 24/7 via your ACSIS account.
- Credential requests: Credentials are being mailed, however, due to limited services and capacities, credentials are only being mailed during certain periods. Please allow 6-8 weeks to receive your credential and be sure that your addresses are updated on ACSIS.
- We will continue to process requests for credentials, and students will be able to see their graduated status on ACSIS once processed. Additionally, students can print proof of graduation letters from ACSIS, once approved.
Q: What resources are available to Indigenous students?
The Mamidosewin Centre team is regularly updating the Centre’s Facebook page with tips and tools to help their Indigenous learners — as well as updates on virtual events. The Centre is also highlighting external online events and online talking circles and medicine walks.
A list of student Mental Health Resources can be found here. An additional mental health resource for Indigenous students is First Nations and Inuit Hope for Wellness Hotline (services available in Cree, Ojibwe, Inuktitut, English, French) 1-855-242-3310.
You can find additional mental health resources from the City of Ottawa here.
Q: Where can I find the latest update to the Academic Calendar?
Please visit here: https://www.algonquincollege.com/ro/academic-calendar/
Q: How can I request a transcript?
Requests for an official transcript are limited to approved third parties and other governing bodies.
You can obtain a STUDENT COPY TRANSCRIPT by logging into ACSIS and selecting the ‘View/Print Transcript’ option.
International students who are applying for their Post-Graduate Work Permit (PGWP) can download their final grades from ACSIS along with the letter of program completion to support the PGWP application once the graduated status is confirmed on ACSIS. The letter and final grades/transcript from ACSIS will support the PGWP application. Learn more about the PGWP requirements
For the Registrar’s Office, please contact https://www.algonquincollege.com/ro/askus/.
Please stay up-to-date by visiting algonquincollege.com/coronavirus
Q: Can I opt-out of my U-Pass for the Winter term?
Students who opted out of the U-Pass in Fall 2020 will automatically be opted out for Winter 2021 ( no action is required) however, you can opt-in if you would like a U-Pass for the Winter term.
Email upass@algonquincollege.com to request to opt-in. The cost of a U-Pass is $218.03 per term for the 2020/2021 academic year.