Sun Life Access Unavailable August 24-26
Posted on Wednesday, August 19th, 2020
Sun Life will be completing system maintenance to their Plan Member Site. The site will be unavailable from August 24-26.
During this period:
– Plan Member access to your mysunlife.ca account via the WEB or Mobile App will be unavailable to view coverage, check on the status of claims or submit claims online.
– Dental offices and medical providers will not be able to submit any claims electronically. They may resubmit the claims on August 27, 2020
– Paper claims may still be submitted, however processing times will be longer than usual.
– The Customer Care Centre will not be able to answer questions about benefits or claims.
– Pay Direct Drug claims using the pay-direct drug card will not be impacted.
If you have any further questions or concerns, please contact ACPenBen@algonquincollege.com.
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