Benefits

New Provider of Travel Assistance Services

Effective October 3, 2016, AZGA Service Canada Inc. (Allianz Global Assistance) will be Sun Life’s new provider for emergency out-of-country and out-of-province travel assistance services. Allianz Global Assistance will replace the current provider, Europ Assistance USA, Inc.

What’s changing?

Allianz Global Assistance will provide all of the same services that you currently receive, including:

  1. Referrals to physicians, pharmacists and medical facilities
  2. Confirmation of coverage and benefits
  3. Facilitation of payments to a hospital or medical provider when possible
  4. Monitoring of the medical situation, particularly if you or a covered dependent is hospitalized
  5. Coordination with the patient’s physician if they may need to move safely to another medical facility or be sent home

There are no changes to your coverage, which includes the services described in your plan for emergency out-of-country and out-of-province travel assistance. Sun Life will be adding Canadian contact numbers for you to call for emergency travel assistance, but all of the current telephone numbers will still remain active.

Communication materials

Council and Sun Life are working to ensure that all relevant communication materials are updated in a timely way; however, you may continue to see references to Europ Assistance as we work on these changes.

You will see updates to mysunlife.ca and the My Sun Life Mobile app to include the name, logo and mailing address of Allianz Global Assistance and new Canadian contact numbers.

Travel cards

If you intend to travel, please utilize the travel card through the SunLife app (at mysunlife.ca).

Once you have downloaded the app, you will be able to access and download a personalized travel card with the information required for Allianz Global Assistance.

Sunlife Plan Member Communique – Changes to SunLife.ca Website

Sun-Life-logoThe Sun Life website – www.sunlife.ca – has been recently updated. The redesigned website has a bold new design, refreshed content and a new way to sign-in. Here are a few highlights:

Easier to sign-in

You will now be able to sign in to your member account right from sunlife.ca – from the homepage and from anywhere else across the site. If you prefer to sign in through mysunlife.ca you still can, Sun Life has simplified the sign-in screen, helping to get you where you need to go faster.

New design

Visitors to the site will enjoy a fresh, modern design, a simplified navigation and refreshed content. Be sure to look for a new life stages section to help navigate your financial options – whether you’re ‘Starting out’, ‘Building’ for the future, ‘Pre-retirement’ or in ‘Retirement’ – Sun Life is making it easier to plan for a brighter tomorrow through every life stage.

Refreshed content

The information found on the new sunlife.ca will showcase planning and advice that brings together relevant lifestyle articles from Brighter Life – Sun Life’s award winning content marketing platform – as well as tools and calculators to navigate you through complex topics.

Information on the go

The redesign of sunlife.ca includes implementing a new, responsive platform that means you will be able to learn about your financial planning needs wherever and whenever on your desktop, mobile devices and tablet.

What about other Sun Life websites?

You will still be able sign into your member account from mysunlife.ca. Sun Life is phasing out the BrighterLife.ca website, but all the great Brighter Life articles can be accessed on sunlife.ca through the new Learn & Plan section.

Help signing in and customer support content related to submitting claims or printing a coverage card, is available through the Customer Care Centre at 1-800-361-6212.

For original communique, 2015-12-08_Sunlife.ca website.