System Maintenance & Enhancement
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Administration includes maintenance and enhancement of the systems to support the key student information systems. The actual student services are provided by departments outside of ITS. ITS is also responsible for implementing enhancements and new features to our student information systems.
In addition, our department also administers and maintains systems that support our faculty. Faculty services that we support include:
- Generating timetables
- Catalog content (we maintain & enhance the database and put the controls in place to allow formatting of catalog)
Request for Service
Enhancements, new features and new project requests go through the department’s project manager. Users currently submit a Feature or Project Requests by contacting ITS.
Getting Help
If a defect in the Registrar’s Office system, users go to their department liaison who does a first review. If it is a system/technical defect, they create a ticket in the RO tracking system.
All other departments requiring help with a defect must create a Service Desk Express ticket by calling Ext. 5555 or e-mailing 5555@algonquincollege.com