FAQ

Q: What can I expect on my first appointment?

A: Please arrive 15 minutes before you scheduled appointment to complete a confidential health history form, check in, and pay. Your student therapist will greet you, and bring you into the student clinic. They will review your health history form with you and discuss your goals for massage, and perform a movement assessment with you. After outlining the days treatment plan with you, the student will check in with the RMT supervisor before beginning the massage. After the massage, the student will re-asses your movement and give you some remedial exercises to continue your care at home.

Q: What clothing do I remove for my massage?

A: You can wear as much or little clothing as your comfort level demands. The student will always explain the treatment plan in detail with you before beginning. You will be covered by a sheet at all times and the student therapist will uncover the area (i.e: your back) to be treated and then cover it again when they are finished treating the area. Students can provide an effective massage treatment, regardless of the amount of clothing removed. Students are trained in proper draping techniques to ensure your privacy and comfort at all times.

Q: How much does the appointment cost?

A: Each appointment is $35.00

Q: What are my payment options?

A: We accept Visa, Mastercard, Debit, and Cash.

Q: Can I submit this to my insurance for coverage?

A: No, Massage treatments provided by students are not eligible for reimbursement under health insurance plans because the students are not registered yet.

Q: What treatment length options do you offer?

A: We only offer 75-minute appointments.

Q: What if I am late for my appointment?

A: Clients are responsible for the time they book their massage appointment. If you are late for your appointment, the treatment will still end at the designated time with no change in fee. Your appointment will be cancelled if you are over 10 minutes late.

Q: Where is the Student Massage Clinic located in Algonquin College?

A: We are located on the first floor of the A building (Woodroffe Ave & Navaho Dr), down the hall from the Tim Horton’s. We share a reception desk with the AC Salon and Spa. Parking lot 1 is directly beside the A building, and is a very quick right hand turn from the Woodroffe/Navaho intersection.

Q: What is your policy on electronic devices in the clinic?

A: In accordance with our privacy policy and to ensure client confidentiality, the use of cell phones or electronic recording devices is prohibited within the clinic space. Please ensure your cell phone is muted and stored while inside of the clinic for the consideration of others.