Customer Service Respresntative
Posted on Thursday, February 8th, 2024
Candian Forces Housing Angency | Petawawa, Ontario
Full-Time | Wage: Salary 61,000 – 66,000 /year | Closes 2026-01-28
Job Description
Customer Services Representative – Housing Services
Reference number: DND23J-009563-000370
Selection process number: 24-DND-EA-CFHA-513717
National Defence – Canadian Forces Housing Agency
Cold Lake (Alberta), Edmonton (Alberta), Suffield (Alberta), Wainwright (Alberta), Comox (British Columbia), Esquimalt (British Columbia), Shilo (Manitoba), Winnipeg (Manitoba), Gagetown (New Brunswick), Gander (Newfoundland and Labrador), Happy Valley-Goose Bay (Newfoundland and Labrador), Yellowknife (Northwest Territories), Greenwood (Nova Scotia), Halifax (Nova Scotia), Borden (Ontario), Kingston (Ontario), North Bay (Ontario), Ottawa (Ontario), Petawawa (Ontario), Trenton (Ontario), Bagotville (Québec), Saint-Hubert (Québec), Valcartier (Québec), Moose Jaw (Saskatchewan)
CR-05
$61,154 to $66,206 (On June 21st, 2024, the salary range is increasing to $62,533 – $67,699.)
Closing date: 28 January 2026 – 23:59, Pacific Time
Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
Apply online
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🚩 PLEASE NOTE THAT DUE TO THE NATURE OF THE WORK, IT IS NOT POSSIBLE TO WORK FROM HOME. THESE POSITIONS ARE FULL-TIME IN THE OFFICE POSITIONS. 🚩
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🏠 Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory.
🏠 Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button “Apply Online” below.
🏠 Screening questions have been built into the application process. Answers provided to the screening questions will be used to assess both education and experience. You must answer the screening questions in addition to providing a resume. For experience qualifications, your answers must include concrete examples that demonstrate how the experience was obtained. The onus is on the candidate to provide sufficient information in their answers. Additional information will not be solicited from the candidate. The resume will be used to validate the information provided through the screening questions.
🏠 Random selection and/or the application of asset criteria may be used at any step of the process.
🏠 Please note that all written communication submitted may be used to evaluate the ability to communicate effectively in writing.
🏠 A written examination may be administered. An interview may be administered. Reference checks may be sought.
🏠 Relocation expenses will be provided in accordance to the “Addendum – Initial Appointees Relocation Program”: https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html.
Duties
The Customer Services Representative is responsible for providing customer service to a variety of stakeholders in order to process inquiries related to allocation of residential housing units, service, maintenance, and repairs.
Duties include, but are not limited to:
• Respond to all telephone, e-mail and in person inquiries from applicants and tenants, as well as contractors, and co-workers.
• Coordinate maintenance and repair appointments when requested by technical staff, or when identified in technical reports.
• Process and assign work orders for maintenance or repair to local contractors.
• Allocate or recommend the allocation of residential housing units as well as maintain the applicant waitlist.
• Administer and action the day-to-day requirements of housing unit occupants (including complaints that require immediate attention), stakeholders, management and other staff, based on ad-hoc issues, operational needs and requests.
• Receive, verify records and produce reports on a variety of information.
• Develop and maintain spreadsheets, databases and new procedures.
Work environment
We are a team of 330 federal public servants who work hard to ensure that Canadian Armed Forces families have a good quality of life while living in Department of National Defence housing. We have close to 220 employees at our Housing Services Centres across Canada and 110 employees at our Head Office in Ottawa.
🏡 Join Our Team as a Customer Service Rockstar! 🌟
Are you a people-person with a passion for making Canadian Forces members and their families feel welcome in our homes? We’re on the lookout for dynamic Customer Service Representatives to be part of a caring customer service team. Here’s your chance to shine and make a real impact!
🔨 Problem Solver Extraordinaire: Tackle customer service requests with finesse, helping to ensure our homes are always in tip-top shape.
😊 Customer Service Guru: Handle inquiries and ensure our tenants’ needs are met with a touch of excellence.
🚀 Launch Your Career: Elevate your professional journey with a role that values your skills and dedication.
⚽ Team Player: Thrive in a collaborative environment where your contribution is key to our collective success.
See full ad Here
JOB TERMS:
APPLY BY: 2026-01-28
How to Apply
Contact information
CFHA – Human Resources
cfhahr-alfcrh@forces.gc.ca
Apply online: Customer Service Representative – Housing Services
NOTE: Algonquin College and Community Employment Services are not responsible for the accuracy, validity or authenticity of external job postings or their content. These advertisements are printed as described by the employer. Algonquin College and Community Employment Services do not screen employers or worksites. It is your responsibility, as an employee, to exercise appropriate caution.
Job seekers, contact Community Employment Services Pembroke for assistance with your employment search.
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- Pembroke