Bilingual First Contact Screener- 1 FTE-3-month contract
Posted on Thursday, April 16th, 2026
Family and Children's Services of Renfrew County | Pembroke, Ontario
Full-Time | Wage: Salary $60,827- $87,943 /year | Closes 2026-04-28
Job Description
GENERAL RESPONSIBILITIES:
First-Contact Service Screening
• Receive and assess service user request for services according to the Eligibility Spectrum [child welfare], Ministry guidelines for Developmental Services [MCCSS] and Family Visitation & Exchange Services [MAG] and agency Policies and Procedures.
• Provide information as requested and complete referrals to other services as necessary.
• Review file records to assist the Supervisor in assessing need and immediacy of agency response according to the Eligibility Spectrum and agency Policies and Procedures.
• Complete follow-up telephone contacts with service users as required by policy, procedure and standard.
• Complete Intake reports, clinical records, and other administrative requirements in accordance with the C.Y.F.S.A., Ministry standards and guidelines, and agency Policies and Procedures.
• Utilize technology and information systems to process and retrieve information as per agency expectations, including the inputting of initial information as per the Referral Report/New Information form.
• Complete file disclosures as assigned by the Manager.
• Provide telephone support to service users in crisis and facilitate transfer to back-up or assigned worker.
Community-Caregiver Investigation Specialist
• Respond to community-caregiver investigations within given response time
• Complete Investigative interviews and processes intended to determine threat of harm to a child as per Agency protocols and standards.
• Participate in multi-disciplinary case conferences with Child Welfare staff and collaterals to discuss case planning, assessment and recommendations as related to Community-Caregiver Investigation.
• Provide consultation to community collaterals.
• Participate in agency training programs as required.
• Review weekly Referral Centre/Community Caregiver activities with assigned supervisor.
• Carries out other related duties as assigned.
Difficulty of Execution:
Major area of difficulty lies in ability to effectively engage with service user on first contact through questioning to gather pertinent referral information about the services needs of a particular individual, child, adult or family. The individual needs to be able to clearly communicate the potential service response and process for any of the Agency’s umbrella of services as per each designated service eligibility. At times, the First-Contact Service Screener must meet face to face with potential service user and, therefore, may have to deal with service users who illustrate anger and have to be diffused.
PERFORMANCE INDICATORS
• Able to work from the Eligibility Spectrum and recommend coding to assigned Supervisor related to Child Welfare case types and response times.
• Able to work from the service eligibility requirements as set-out for triaging Development Service request and make recommendation to assigned Service Manager.
• Able to work from the service eligibility requirements as set-out for triaging Family Visitation and Exchange Services requests as per Ministry of the Attorney General and make recommendation to assigned Service Supervisor.
• Ensure standards are met and to ensure that cases are coded appropriately are held quarterly.
• Demonstrated use of Signs of Safety Model (principles, philosophy, tools) in case planning and recording
SKILL REQUIREMENTS:
• Ability to identify systemic barriers to equity and anti-oppressive practices and apply this lens to your work with FCSRC.
• Knowledge, experience, and understanding of the culture, history and current oppressions experienced by marginalized groups.
• Ability to understand and apply anti-colonial, anti-racist, anti-ableist, anti-cisgenderist, anti-ageist, anti-classist, anti-heterosexist lenses to social problems.
• Ability to demonstrate critical thinking and implement evidence-based research into practice
• Understanding of the CYFSA, Signs of Safety, Anti-Oppressive Practice and Strength-Based approach
• Individual counselling and group facilitation skills
• Understanding of the CYFSA, Signs of Safety, Anti-Oppressive Practice and Strength-Based approach
• Ability to collaborate as part of a multi-disciplinary team
• Computer skills – knowledgeable about computer-based technologies relevant to report writing, the collection and maintenance of service user information, data and other common office tasks
• High degree of professional self-motivation and organizational skills.
• Demonstrated ability to exercise tact and diplomacy when working with service users and collaterals.
• Above average attention to detail.
• Excellent oral, listening and written skills.
• Demonstrated computer literacy according to job requirements.
• Valid driver’s license in good standing.
KNOWLEDGE & EXPERIENCE
• The First-Contact Service Screener is an Authorized Child Protection worker. The minimum qualification shall be an Honours University Degree in Social Sciences or a Bachelor of Social Worker Degree.
• Bilingualism in English and French is required
WORKING CONDITIONS
• This position involves a combination of office-based work and in person service delivery.
• Regular travel within the county is required and travel outside the county may also be required on a regular or as-needed basis; access to a reliable vehicle is necessary.
• The role requires periods of light physical activity. This includes constant sitting, standing or walking, regular handling of lightweight objects (10lbs. weight) or constant visual attention to detail.
• Work beyond the normal working hours is sometimes required
JOB TERMS: Contract
APPLY BY: 2026-04-28
How to Apply
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=faa1b247-e890-4136-974e-1620b201de8d&ccId=19000101_000001&jobId=630573&source=IN&lang=en_CA
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- Posted in
- Pembroke