Contact Us

Book an Appointment

To access Counselling Services, please contact Welcome Centre to book an appointment:
613.727.4723 ext. 7200

On-Campus Appointments

  • Please come to the Welcome Centre to check in for your appointment on the top floor of the E building.
  • Please arrive 5-10 minutes before your scheduled appointment time.
  • Please cancel and/or reschedule the appointment if you are feeling unwell.

Virtual Appointments

Video Transcript • Phone and Video Appointments Through Counselling

General Tips & Considerations

  • Ensure you have a suitably confidential and private space where you will not be interrupted, and your conversation will not be overheard.
  • Ensure you will be free from distractions during your appointment.
  • In case of tech issues, the Counsellor will contact you via an alternate method (phone or email).
  • If you feel something has been misunderstood, please mention it to the Counsellor.
  • Recording sessions is not permitted; the Counsellor will be pleased to answer any questions about this.

Phone Info

  • The Counsellor will call you from a number that will be blocked. Please make sure your phone can take calls from blocked numbers.

Videoconferencing Info

  • Your Counsellor will send you a Zoom invite via your Algonquin e-mail. If you have questions about how to use Zoom, please contact the Welcome Centre.
  • Use the biggest screen size available to you (i.e. a laptop rather than a phone if you can). Make sure that the device is stable and the camera is level with your eyes. It helps if you are in a well-lit area with no bright light directly behind you.
  • Remember that it can be hard to make eye contact on video.

During your first appointment, the Counsellor will:

  • Confirm your contact info and current location.
  • Review the Privacy of Information

Emergency

If you have immediate safety concerns for yourself or others, call 911.
For all emergencies at the Ottawa Campus, contact Security Services at 613.727.4723 ext. 5000.

If you need to cancel a scheduled appointment, please call the Welcome Centre as soon as possible.

For information about Counselling Services at the Pembroke Campus, please click here.