Contact your Financial Aid Officer

The Financial Aid team is here to provide you with support and resources over the course of your studies. Each program has an assigned officer you can help answer your questions about:

• How OSAP works
• Your submitted documents
• Updating or changing your OSAP application
• Your grants and loans
• Other OSAP problems or financial difficulties

Due to a high volume of questions, we are unable to respond directly to the questions listed below. If your email contains a different question not listed, we will aim to respond within one week.

"*" indicates required fields

Name

This field is for validation purposes and should be left unchanged.

Where are you studying?*

--Ottawa or AC OnlinePembrokePerth

Are you receiving out-of-province or United States funding?*

Yes

No

What can we help with?*

Awards/Bursaries/ScholarshipsOSAP/Financial AidOSAP DocumentsOther

What can we help with?*

--Awards/Bursaries/ScholarshipsOSAP/Financial AidOSAP DocumentsOther

What can we help with?*

--Awards/Bursaries/ScholarshipsOSAP/Financial AidOSAP DocumentsOther

 

Need help submitting documents for your OSAP application? Please check out this page for information on how to upload your documents. If you require further document support, please describe it in your message/below.

 

For any other inquiries (e.g. fees, tuition payment options, registration, timetable) please click on the CRM Case Form link.

What is the first letter of your last name?*

--ABCDEFGHIJKLMNOPQRSTUVWXYZ

Student Awards Team — Financial Aid

StudentAwards@algonquincollege.com

Bursaries Info

Arek Lual

Officer — Financial Aid

Ottawa

Arek's FAQ

Ashley Zajicek

Officer — Financial Aid

Ottawa

Ashley's FAQ

Verna Bolivar

Financial Aid Officer — Financial Aid

Ottawa

Financial Aid FAQ

Nairma Guillemette

Officer — Financial Aid

Ottawa

Financial Aid FAQ

Ben Willows

Officer — Financial Aid

Perth

Financial Aid FAQ

Laura Julien

Officer — Financial Aid

Pembroke

julienl@algonquincollege.com

Financial Aid FAQ

Out-Of-Province Team — Financial Aid

Ottawa

Outofprovince_financialaid@algonquincollege.com

Financial Aid FAQ

Please use your Algonquin College email account when contacting us to ensure that we receive your message and so we can provide faster service.

Contact Your Officer

Please enter your name*

First Last

Are you an Algonquin College Student?*

Yes

No

Algonquin College Student Number*

To find your Student ID number, refer to any documentation sent to you by Algonquin College or contact the Registrar's Office.
Please note: Student number is required to correctly identify your file and ensure accurate, efficient, and optimum service for all College transactions.

Email*

Please provide a valid Algonquin College email address (ex. xxxx1234@algonquinlive.com) and/or the email address associated with your OSAP account. Please ensure the email provided is correct.

Enter Email Confirm Email

Subject*

Description*

Δ

Common FAQs

1) Can you confirm my enrolment?
ANSWER: We will confirm your enrolment automatically. You do not need to contact us or request the confirmation of enrolment.

2) What is the status of my application and documents?
ANSWER: Any updates will be provided directly in your OSAP portal. We cannot provide progress updates or individual time estimates. Documents can take 6 weeks or more to be processed.

3) Why was my OSAP document denied?
ANSWER: Please check your message centre in your OSAP portal. The reason for the denial will be posted there. Please allow up to 24 hours after the denial for the message to appear.

4) Can you help me apply for OSAP?
ANSWER: We are not able to help you go through the general application with you. However, we are happy to assist with specific questions or issues you encounter as your work through the application yourself.

5) Can I submit my OSAP documents to you by email?
ANSWER: No. OSAP documents should be uploaded directly in your OSAP portal or hard copies delivered to the Registrar’s Office. If you have reached your maximum document uploads in a particular area of your OSAP portal, please upload it under “Optional Documents to Upload ➟ Updates”.

You can find more information on how to upload documents on our website.

6) What is the deadline to apply for OSAP? Can I apply late or submit documents late?
ANSWR: You can find information about application and document submission deadlines on our website. The Ministry does not allow late OSAP applications.

7) How do I get a legal affidavit for my OSAP application?
ANSWER: There are many options available to you, including:

• City of Ottawa (cost $16.40): Students must book an appointment: Commissioner of Oath | City of Ottawa

NEW: All refunds and payments from the College are now issued as e-transfers and sent to the College email (@algonquinlive.com). There will be no more cheques issued. Students are strongly encouraged to set up Interac e-Transfer Autodeposit with the Algonquin College email. Please read here for instructions on how to set it up.

Need help with your OSAP application?

We offer a series of OSAP workshops with hands-on help with OSAP and OLSG applications. Information about upcoming workshops for the 2026-2027 academic year will be posted later in Spring.