Self-Service Password Reset (SSPR)
Self-Service Password Reset (SSPR) allows students, employees, contractors, and facilitators to securely:
- Reset a forgotten password
- Unlock a locked account
- Change an existing password
The service is available 24/7 and can be accessed from anywhere with an internet connection.
Important: Students and Employees must have at least one authentication method configured on their account to use Self-Service Password Reset.
What You’ll Need
- Your Algonquin College email address
- Access to your authentication method
Steps
- Navigate to https://passwordreset.microsoftonline.com/
- Enter your full Algonquin College sign-in address (for example, username@algonquincollege.com) and select Next.
- Select one of the following options:
-
- I forgot my password to reset your password.
- I know my password, but still can’t sign in to unlock your account. Click Next.
- Follow the on-screen instructions to verify your identity using the Microsoft Authenticator app or another registered authentication method.
- Enter and confirm your new password.
- Select Finish to complete the process, then sign in using your updated credentials.
Password must be at least 8 characters long.
Must contain three of the following:
- Uppercase letters (A-Z)
- Lowercase letters (a-z)
- Numbers (0-9)
- Special characters
Cannot contain portions of your first or last name.
Cannot match any of your previous six passwords.
Resync your College Laptop or Desktop:
This only applies to Windows operating system devices.
Work From Home:
- If you have not yet signed in to the device since changing your password, please use your old password to log in. The device has not yet received your new password.
- Connect to the college VPN (Cisco Secure Client)
- Hit on your keyboard: Ctrl + Alt + Del
- Select “Lock”
- Enter your new password
- If you get the message “reference account locked”, you will need to call ITS.
- Your device has been resynced
OnSite:
- If already signed in to the device
- Hit on your keyboard: Ctrl + Alt + Del
- Select “Lock”
- Enter your new password
- If you get the message “reference account locked”, you will require to call ITS.
- Your device has been resynced
- If not already signed in to the device
- Login with the new password
- Your device has been resynced
Update Your ACSecure Password
- After changing your password, ensure that you update your saved ACSecure credentials on all devices. If ACSecure continues to use your old password, repeated authentication attempts may cause your account to become locked.
- How to reset your ACSecure configuration (Delete old password): https://algonquincollege.my.site.com/myACSupport/s/article/How-to-Forget-ACSecure-wireless-network
- How to connect to ACSecure with your new password: https://algonquincollege.my.site.com/myACSupport/s/article/How-do-I-connect-to-the-ACSecure-wireless-network
Frequently Asked Questions
Q: Who can use Self-Service Password Reset?
A: All Students and Employees with at least one configured authentication method can use SSPR.
Q: Do I need to register before using SSPR?
A: Yes. You must have at least one authentication method configured on your account.
Q: Can I reset my password from off-campus?
A: Yes. SSPR can be used anywhere with internet access.
Q: Do I need VPN access to reset my password?
A: No. VPN is not required to reset your password.
Q: Do I need to wait for password synchronization?
A: No. Password changes take effect immediately and do not require synchronization steps.
Q: What if I cannot verify my identity?
A: Contact ITS Client Care if you cannot access your registered authentication methods.
Q: I reset my password but Windows still accepts my old password.
A: Reconnect to VPN if applicable, lock your computer using Windows Key + L, and sign in using your new password.
Need Additional Help?
If you’re unable to reset your password or access your authentication methods, ITS Client Care is available to assist. Contact ITS Client Care