Contact Us

Main contact: you're in the right place!

Email: online@algonquincollege.com

Telephone: 613-727-4723 ext: 3330

AC Online Live Chat: Have a question?

We can provide more details about how online learning works, what courses are offered when, how to register online, how to access your courses, order your textbooks, and more. This is what we do!

General Information:CAL for AC Online Students

Main contact: Book an appointment through the Welcome Centre

AC Online students are eligible to receive academic accommodation through the Centre for Accessible Learning (CAL). However, for specific details, you should make an appointment with a Disability Counsellor.

General Information:
Financial Aid and Student Awards
Part-time OSAP Approved Programs

Main contact: Financial Aid Officers

We are always happy to confirm which AC Online programs are eligible for OSAP. However, we cannot provide any details on the status or requirements for your OSAP or other sponsorship applications.

General Information: Programs and Courses

Main contact: Language Institute

For questions about upgrading your language skills or any of the programs or courses offered by the Language Institute, please reach out to our colleagues directly. Though some courses may be offered remotely, they are not supported by our AC Online team.

Main contact: The contacts vary by program and course.

Visit the contact list on the program page or contact the Program Coordinator.

We are only able to support questions related to our AC Online courses. We know this can be confusing with remote and hybrid offerings through our on-campus delivery.

Tip: any course sections beginning with 5 (511, 524, etc.) are offered through an on-campus department. We are happy to redirect you. However, we won’t have the expertise to provide further information.

General information:
AC Online Registration (part-time)
Fee Payment/Deferral (full-time)
AC Online Withdrawals (full-time and part-time)

Main contact: Registrar’s Office

We are happy to answer general questions about how to register online or what you need to know before you withdraw. However, we cannot withdraw students from courses or process registrations directly.
Part-time students self-register online or contact the Registrar’s Office to register or withdraw from individual courses.

General Information:
AC Online International
Full-time Steps to Apply

Main Contact: International Education Centre

We can provide general information regarding AC Online courses and programs for international students. However, for specific information regarding active applications, study permits, health care opt in and more, please contact the International Education Centre.

General Information:
How to Log In
Ordering Textbooks Online
Brightspace Survival Guide

Network Account, ACSIS, AC Brightspace:
Information Technology Services (ITS)
5555@algonquincollege.com

613-727-4723 x5555

OntarioLearn:
OntarioLearn Help Centre

We can help confirm your registration and timelines to receive login details. We can even help with general navigation support within Brightspace or OntarioLearn. However, for escalated technical concerns, you will need to reach out to ITS or OntarioLearn for support.

General Information:
Ordering Textbooks Online

Main Contact:
Monika Benson
Resource Coordinator, AC Online
Oltexts@algonquincollege.com

Connections: The Campus Store
613.727.4723 x7609
campusstore@algonquincollege.com
H110, 1385 Woodroffe Avenue
Ottawa, Ontario K2G 1V8

For specific questions about the resources for your AC Online courses, you can contact the Resource Coordinator. For support with ordering textbooks or troubleshooting an existing order, please contact Connections: The Campus Store directly.

Main contacts:
Jessica Brown
Academic Manager, Health & Community Studies
Brownj1@algonquincollege.com

Natalie Gamble
Academic Manager, Technology, Trades, and PPSI
gamblen@algonquincollege.com

Gail Horvath
Academic Manager, Business, Media and Design
horvatg1@algonquincollege.com

Farbod Karimi
Acting Dean, AC Online
karimif@algonquincollege.com

Submit a form to express interest in facilitating AC Online courses. AC Online Client Service Representatives cannot address these inquiries.