System Support Worker I
Posted on Thursday, May 7th, 2026
Renfrew Victoria Hospital | Renfrew, Ontario
Full-Time 37 hrs/wk | Wage: Hourly $30.86 /hr | Closes 2026-05-31
Job Description
The System Support Worker I, , is responsible to assist the Director of Information Technology and System Support Worker II, and respond to first level support calls; monitor backups to ensure data integrity; configure new PC’s for the hospital environment; configure and maintain help desk application, document IT related procedures, complete IT related projects as assigned, and other entry level duties in a manner consistent with RVH’s mission, vision and values.
• Responsible for first level front line IT support which includes help desk phone, trouble tickets opened via help desk tracking system or in person by staff with IT related issues.
• Record problems/solutions within the helpdesk call tracking system.
• Prioritizing and managing workload.
• Answer staff questions in person and/or via phone on all company supported hardware and applications.
• Learn and support new applications.
• Identify and resolve computer system malfunctions and operational problems.
• Determine source of computer problems (hardware, software, uses access, etc.)
• Advise staff on appropriate action and document resolutions for future reference using preformatted policies and procedures.
• Assist level II support as requested in troubleshooting/resolving level II helpdesk issues.
JOB TERMS: Permanent
APPLY BY: 2026-05-31
How to Apply
Human resources: ScobieJ@renfrewhosp.com
Director of IT: kwotton@renfrewhosp.com
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