Terminology and Etiquette

When referring to a person’s disability, although not normally necessary, acceptable terminology for the specific disability or using the term preferred by the individual should be chosen. Most importantly, use “person first” language.

Below you will find general tips and information regarding specific disabilities about communicating and working with individuals with disabilities.

General Tips

• If you offer assistance, wait until the offer is accepted. Then listen to or ask for instructions before proceeding.
• Always talk directly to the person
• If in doubt, ask. An individual with a disability is the expert on their personal situation, and would appreciate someone taking the time to ask how they can help.

Physical and Mobility Disabilities

• If possible, put yourself at the wheelchair user’s eye level for example, pull up a chair to speak with them.
• Be sensitive regarding physical contact.
• Always ask before touching someone’s wheelchair. Remember that the device is an extension of their personal space.

Visual Disabilities

• Speak to the individual when you approach, stating clearly who you are.
• When talking in a group, remember to identify yourself and the person to whom you are speaking.
• Do not attempt to lead the individual without asking first.
• Remember to never touch a service animal.

Mental Health Disabilities

• Remember, people with mental health disabilities may not show any signs at all.
• Treat a person with a mental health disability with the same respect and consideration you have for everyone else.
• If someone appears to be in a crisis or is displaying distressed behavior, ask them what you can do to help.

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