Empowerment

What do you do when faced with a customer who’s fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction starts off on such a sour note? In this short 1:26 video, Myra Golden shares an introduction to various approaches that can help you reframe such conversations and use your words and actions in positioning skills to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to properly apologize.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

In this introductory 2:04 min video clip, you will be introduced to leadership through the lens of inclusion, innovation and creativity to produce higher performance, increase employee engagement, fuel innovation and creativity, increase retention, and positively impact the customer service experience. Global workforce management expert Dr. Shirley Davis walks us through the benefits of inclusive leadership including the positive impacts it can have on employee engagement, innovation, and creativity while leveraging the diverse talents of all organizational contributors. You are encouraged to engage in the insightful video series (total 1 hour of short video recordings) to : explore the importance and impact of Inclusive Leadership; to review the Inclusive Leadership Model (The 6 C’s and Competencies): and best practices for inclusive organizations.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

Do you have a hard time focusing and getting through your to-do list without losing time to distractions? You’re not alone. Check out this 1:58 min video clip to help you realize your ultimate superpower! No, we won’t tell you, you have to watch!

Hint: Don’t stop at this video, there is more helpful advice through the larger course “Get More Done in Less Time”.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

Feeling connected and focusing on others can help us create a deeper meaning and sense of belonging within ourselves. Listen to this 2:23 min audio clip to learn how helping others can help you heal your mind.

Hint: This is just one of a series of 10 short audio recordings that have been adapted from the podcast, ‘How to Be Awesome at Your Job.’ You might want to check them all out!

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

Do you have a goal that’s been sitting on your to-do list for months, or work that you find daunting to begin? This 3:46 min video clip will show you how breaking down the tasks into micro to-dos will help get you motivated to achieve more.

To access this video, simply click on the link above, or, if you are new to LinkedIn Learning, please visit this link for more information.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

Are you searching for essential ways to help inspire and empower employees during weekly team meetings? Listen to this 3:30 audio recording to learn about the different ways you can address team meeting necessities while cultivating a more enjoyable work environment.

HINT: This is just one of a series of 10 short audio recordings that have been adapted from the podcast, ‘How to Be Awesome at Your Job.’ You might want to check them all out!

To access this podcast, simply click on the link above, or, if you are new to LinkedIn Learning, please visit this link for more information.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

Pausing to celebrate success is an important aspect in our day-to-day work lives. Oftentimes we move onto the next challenge without recognizing all of the wins we have achieved. Listen to this 1:14 audio recording to see how recognizing the ‘wins’ can help build confidence on your team.

HINT: This is just one of a series of 10 short audio recordings that have been adapted from the podcast, ‘How to Be Awesome at Your Job.’ You might want to check them all out!

To access this podcast, simply click on the link above, or, if you are new to LinkedIn Learning, please visit this link for more information.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

As we shift towards a hybrid workforce model, we will likely need to adjust our mindset from our work-from-home groove.

This 1:55 min video clip will help you utilize your personal productivity style so you can continue to stay on task as you split your time from the office and working remotely.

To access this video, simply click on the link above, or, if you are new to LinkedIn Learning, please visit this link for more information.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

Psychological safety is a key factor in healthy teams. A leader’s job is to create a safe space for people to speak up, make mistakes, and bring their full selves to work. Watch this 1:02 min video clip to help you understand more about psychological safety.

Hint: Don’t stop there, it is just the introduction to a set of short clips that will help you recognize and promote psychological safety—clearing the big blocks to innovation, connection, and collaboration in your organization.

To access this video, simply click on the link above, or, if you are new to LinkedIn Learning, please visit this link for more information.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.

Do you have multiple priorities on the go? Do you find yourself saying “yes” all of the time instead of making an informed decision? Are you protecting the most important asset- yourself? Essentialism allows us to create space to think, reflect and prioritize on the most vital aspects of our lives.

Scroll down to the end of this article to watch the 5:02 min video on the concepts of Essentialism which Greg McKeown discussed with us at AC Vision 2021.

Have questions? Suggestions for employee learning? Contact the Centre for Organizational Learning.