🆘 If You Are in Crisis
It’s okay to reach out for help. If you’re feeling overwhelmed, unsafe, or unsure of what to do next, support is available. You don’t have to go through this alone.
Immediate Help (Available 24/7)
Campus Security (On-Campus Emergencies): 613-727-4723 x5000
If you are on campus and in immediate danger, Security can help 24/7. You can call them directly or use an emergency phone (red or yellow call boxes located in most stairwells, entrances, and parking lots).
To learn more, click here.
24/7 Crisis Line: 613-722-6914
Free, confidential support if you’re feeling overwhelmed, unsafe, or unsure what to do next. A trained listener will stay with you, help you calm your body, and guide you through your options.
To learn more, click here.
Good2Talk (Ontario Student Helpline): Call: 1-866-925-5454 | Text: GOOD2TALKON to 686868 | Chat: good2talk.ca
Free, confidential support for available 24/7 for Ontario post-secondary students, available anytime by phone, text, or online chat for stress, crisis, or when you just need someone to talk to.
To learn more, click here.
Call 9-1-1: If there is immediate danger to life or safety.
9‑1‑1 is for police, fire or medical emergencies when immediate action is required: someone’s health, safety or property is in jeopardy or a crime is in progress.
On-Campus Support (During Regular Hours)
You can talk to someone on campus for support, guidance, and next steps:
Counselling Services: 613-727-4723 x7200 | 3rd floor, E Building, Ottawa Campus
Priority same-day access to a counsellor is available in person, by phone, or by video during our hours of operation (Monday to Friday, 8:30 a.m. to 4:30 p.m.). We are located on the 3rd floor of the Student Commons (E Building).
To book an appointment, click here.
Health Services — 613-727-4723 x7222 | Room C141 (1st floor, C Building, Ottawa Campus)
Health Services provides confidential medical and wellness care for Algonquin students. You can see a nurse or physician for mental health support, treatment, and referrals, including access to a mental health nurse and psychiatry services.
For more information, click here,
Mamidosewin Centre — 613-727-4723 x 7186 | Room E122 (1st Floor, E Building, Ottawa Campus)
The Mamidosewin Centre provides a safe and welcoming place for Indigenous students to receive culturally grounded support, meet with Elders and Knowledge Keepers, and access counselling and wellness services in a way that respects and reflects their traditions and lived experiences. You access counselling, Elders, knowledge keepers, and wellness supports
For more information, click here.
After Hours / Non-Emergency Support (24/7)
If you need help with housing, food, financial support, or community services outside business hours:
2-1-1 Ontario: Call 2-1-1 anytime.
They will listen and help connect you to support in your area.
More Information
If you want details related to your situation, open the section that fits what you’re experiencing:
Mental Health Crisis
If you or someone else feels overwhelmed, unsafe, or unable to cope, this is a mental health crisis. You don’t have to handle it alone. The services below can help right now.
- Trans Lifeline (24/7): Peer support for trans and questioning people — translifeline.org
- Ontario Youthline (2SLGBTQIA+ Youth Support): Chat, text, or call — youthline.ca
- Hope for Wellness Help Line (24/7): Support for Indigenous peoples across Canada (phone + chat) — hopeforwellness.ca
Substance Use/Overdose Support
If you’re worried about your safety or someone else’s due to alcohol or drug use, there are people who can help you stay safe, talk things through, or connect you to care.
National Overdose Response Service (24/7)
A free, phone-based support service that stays on the line with you while using substances to help prevent overdose and call for help if needed.
Call or Text: 1-888-688-6677
https://www.nors.ca/
ConnexOntario
Free, confidential help to find mental health, addiction, and problem gambling services anywhere in Ontario — they listen, answer questions, and connect you with the right supports in your community.
Visit: https://connexontario.ca/ ConnexOntario | Mental Health & Addiction Treatment Services
Ontario Emergency Departments
If someone may be overdosing or in medical distress, go to the nearest Emergency Room.
For Ontario Emergency rooms near you, with updated wait times, click here.
Sexual or Gender-Based Violence Support
If you have experienced sexual or gender-based violence, you deserve care, safety, and support. You are not required to report to receive help. You can reach out to any of the services below to talk, make a plan, or just not feel alone.
Ottawa Rape Crisis Centre (24/7)
Confidential support for survivors of sexual violence, including crisis intervention and ongoing counseling.
https://orcc.net/
Sexual Assault Support Centre of Ottawa (SASC)
Support, advocacy, and accompaniment for survivors of sexual and gender-based violence, including chat and text options.
https://sascottawa.com/
Ottawa Victim Services (24/7)
Safety planning, crisis support, and help navigating medical and legal options after a traumatic event.
Ottawa Victim Services
Unsafe at Home Ottawa (Text & Chat Support)
For anyone feeling unsafe at home due to emotional, physical, sexual, or financial abuse.
Text: 613-704-5535
https://unsafeathomeottawa.ca/
Assaulted Women’s Helpline (24/7)
Confidential phone and online support for women, non-binary, and gender-diverse people experiencing abuse.
Call: 1-866-863-0511
https://www.awhl.org/