Frequently Asked Questions

The Card Services office is located in E120 (Student Commons building). Once your card(s) are ready, you will be notified by email with instructions to book a pick-up appointment.

Getting your cards

I am a new full-time starting this upcoming term. How do I get my AC Card and U-Pass? 

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I’m a new full-time student, but I have not deferred/paid my fees yet. How do I get my AC Card/U-Pass?

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I’m a returning student, but I never received an AC Card/U-Pass, how do I get one?

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I am a returning student for the Spring 2024 Term. Do I need to renew my U-Pass card? 

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How can I get a replacement U-Pass should mine become lost or stolen?

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I am no longer a full-time student. Is my U-Pass still valid? If not, what do I do?

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Are part-time students eligible for the U-Pass program?

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I’m a new student. How do I find my network username and password?

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When can I submit my photo for my card(s)?

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About the U-Pass

How do I pay for the U-Pass?

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Is my U-Pass valid on Para Transpo?

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How does the U-Pass benefit students?

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