Conflict Management

College-Approved Certificate (5 courses) Part-time Online
Program Code: 1812X07PWO Academic Year: 2016/2017

This program is listed under the following fields of study:

Our Program

Interpersonal conflict in the workplace can result in reduced team performance, decreased productivity, increased sick leave, and grievances and/or complaints. This College Certificate program provides opportunities for students to develop the skills necessary to address workplace issues that are rooted in conflict amongst teams and individuals.

Through case studies, self-assessment, and group reflection, students develop interpersonal communication skills and competencies in the area of conflict management and appreciate how culture and diversity influence conflict situations.

Targeted for working professionals in the area of human resources, management, supervision, and alternative dispute resolution, the program provides an excellent foundation for individuals who are looking to develop an aptitude and expertise in conflict management.

To qualify for this certificate, you must complete the program within three years.

Success Factors

This program is well-suited for students who:

  • Possess good communication and interpersonal abilities.
  • Have a keen interest in people and organizations.
  • Thrive in team-based environments.
  • Enjoy critical thinking and creative problem solving.
  • Are interested in conflict resolution.

Your Career

Graduates may find employment in entry-level support positions in the areas of alternative dispute resolution, supervision, client service and management.

Fees & Expenses

Fees for part-time programs are charged on a course-by-course basis and are published on each individual course page. For questions related to fees, please call the Registrar's Office at 613-727-0002.

Graduation Fee

Once you have completed all the courses in the program, it is the responsibility of the student to contact the Registrar's Office to obtain a certificate/diploma application. A graduation fee of $40 will be charged when the application is submitted. When your certificate/diploma application has been approved, you will be invited to Spring or Fall Convocation.

Admission Requirements

College Eligibility
  • Ontario Secondary School Diploma (OSSD) or equivalent, OR
  • Mature Student status (19 years of age or older and without an OSSD).
College Eligibility
  • Ontario Secondary School Diploma (OSSD) or equivalent, OR
  • Mature Student status (19 years of age or older and without an OSSD).


Program Progression

As per policy AA39: Program Progression and Graduation Requirements when students are admitted to a program, they are assigned to the Program of Study that aligns with their start date. If a student takes a break for two or more consecutive terms the Program of Study is reset to align with the current version (when studies are resumed). For more information please contact your Program Coordinator.

CCOL Academic Planner

The Academic Planner provides registered part-time students in the Centre for Continuing and Online Learning (CCOL) the ability to declare into a program of study. The Academic Planner outlines successfully completed courses to date, as well as courses that need to be completed in order to meet graduation requirements. It is therefore, essential that all part-time students in CCOL declare to their program of study, allowing administrators to plan course offerings. The tool is available on ACSIS, located under 'Continuing Education' on the left-hand toolbar.

Additional Information

For more information, please contact Coordinator Lindsay Spires at or 613-727-4723 ext. 6284.


Online:Online Learning   
HoursCourse NameSummer
MGT007145.0Introduction to Conflict TheoryOnline Learning
COM000645.0Communication and Conflict ManagementOnline Learning
MGT007245.0Culture and Conflict: Impact and InfluenceOnline Learning
COM000545.0Generational Diversity and ConflictOnline Learning
MGT007345.0Managing Conflict in TeamsOnline Learning


MGT0071 Introduction to Conflict Theory

Students are introduced to key concepts and theories related to conflict management. They explore conflict theory, conflict diagnostics and develop an awareness of different conflict resolution processes. Personal conflict incidents are used to ground learning experiences.

COM0006 Communication and Conflict Management

Effective skills and strategies are important in conflict management communication. Students develop and apply strategies for managing conflict, communicating through conflict and initiating difficult conversations. Students undertake a Conflict Style Assessment to discover their personal conflict styles.

MGT0072 Culture and Conflict: Impact and Influence

Students investigate how culture influences conflict and ways in which culture can contribute to conflict escalation in highly diverse work environments. Through case studies, online discussions and personal reflection students analyze the impact of culture on conflict, such as differences in framing conflict and values and the impact on conflict escalation. Frameworks for appreciating the impact of culture in conflict are explored, and strategies for managing culture-based conflicts in the workplace are developed.

COM0005 Generational Diversity and Conflict

Generational diversity is increasingly a human resource challenge in the workplace. Students examine the factors that can contribute to conflict in diverse work teams. The concept of generational diversity and its characteristics are explored. Students examine how these differences impact communication in such key areas as feedback, mentoring, performance and employee retention. Through case studies, critical incidents based on workplace situations, and online discussions, students create, share and apply strategies for working with generational cohorts in conflict.

MGT0073 Managing Conflict in Teams

Group dynamics can contribute to conflict in the workplace. Theories of group development, group foundations and group conflict are explored. Students investigate the impact of gender on conflict and negotiation styles as a way of broadening an appreciation for the complexities of conflict and diversity. How leadership impacts conflicts in the workplace and within teams is identified. Through a final project, students develop strategies that manage the complexity of conflict in teams.