Student Support Lab
Student Support Lab
Welcome to the Student Support Lab! This free service provides one-on-one or small group support to students in a number of subject areas. Appointments may be attended either in-person at the Pembroke Campus or virtually. Our Coach for the Fall 2025 term is Nicole Shaw.
Fall 2025 Coaching
September 3rd to December 22, 2025
Note: The Student Support Lab is closed on weekends and statutory holidays:
Click the ‘Book an Appointment’ button below to view available appointment dates and times
List of Subjects
- English (Guidance in essay writing, development of self-editing techniques)
- Citing Sources and Creating References (APA Style 7th edition)
- English as a Second Language (ESL)
- Basic Mathematics
- Statistics
- Basic Sciences (Chemistry, Physics)
- Biology
- Anatomy & Physiology
- Basic Computer Skills
How Coaches Can Help
Coaches can guide students through subject matter, but will not complete students’ work for them.
Coaches can provide assistance with the following:
- Review of concepts
- Introduction to software
- Help to develop self-editing techniques
- Clarification of concepts and questions
Coaches CANNOT provide assistance with any of the following:
- Editing or proofreading of assignments
- Completing of assignments
- Answers to questions in students’ assignments or tests
Preparing for Your Appointment
In order to get the most benefit from the time you have with a coach, arrive at or connect to your coaching session prepared with the following:
- Any specific questions you have for your coach related to the coaching subject
- Materials for which you need support, such as textbooks, course notes, etc.
- A piece of your own writing, such as an essay, a research paper, etc. (for writing coaching)
- Any course work you are struggling to understand
Who Can Book an Appointment?
Appointments are for Pembroke Campus students only. Ottawa and Perth students may book with the Coaching Lab.
Maximum Appointments Per Day/Week
Book up to a maximum of one hour a day.
Book up to a maximum of two hours a week.
Book up to two weeks in advance.
What if There are No Available Appointments?
- If there are no appointments showing at your preferred time, please check back closer to the appointment time, or contact library staff to inquire about availability:
Phone: 613-735-4700 ext. 2707 | Email: illpemb@algonquincollege.com.
Library staff will respond during regular business hours.
- Ottawa Campus’ Coaching Lab offers backup Coaching services to Pembroke students. If appointments with Pembroke Coaches are unavailable, please visit the Ottawa Library’s Coaching Lab website
Cancelling an Appointment
If you cannot attend your appointment, you are expected to cancel as early as possible in advance of your appointment time. Please cancel by clicking on the “Reschedule” button in your confirmation email.
If you do not have your confirmation email, please contact Library staff:
Phone: 613-735-4700 ext. 2707 | Email: illpemb@algonquincollege.com. Library staff will respond during regular business hours.
Missed Appointments
- Twenty-four hours, and/or two hours, prior to your scheduled appointment time, a reminder will be sent to your College email address.
- If you have not arrived for your appointment within 10 minutes of its scheduled start time, the appointment will be cancelled and made available for other students to book.
- Failure to arrive on time for your appointment could result in your appointment being marked as ‘No Show’.
- Students credited with two No Shows in a semester will be suspended from using the Student Support Lab for the remainder of that semester.
Appeal Process
If you wish to appeal a ‘No Show’ ruling, you must email Library staff at illpemb@algonquincollege.com within 48 hours to discuss the situation in detail. Extenuating circumstances will be taken into consideration.
For more information about the Student Support Lab or for assistance booking an appointment, please visit the Library in room 145, contact us by phone at 613-735-4700 ext. 2707, or by email to illpemb@algonquincollege.com during regular business hours.