Frequently asked questions (For Faculty)

What types of tests does CAL Test Services assist faculty with?

We assist with all supervised in-person tests — from quizzes to midterms to final exams — when you are unable to provide the requested accommodations in the classroom. 

What is the deadline for students to book a test through CAL Test Services?

Students must book all tests (except final exams) at least 7 days before the day of the test. For example, if a test is on a Friday, they must put in a request to book the test on the previous Friday before midnight.  

For final exams, students must book the test before the posted deadlines for each term. 

How will I know what I need to do in Brightspace?

We’ll send you this information after the 7-day deadline for booking tests (except final exams). For final exams, we’ll send you the information after the posted deadlines for each term. 

How do I work in Brightspace?

Please visit Learning Management System (Brightspace) for resources and guides to help you make adjustments to tests in Brightspace.  

I’ve approved a booking request, but the test details have changed. What do I do?

Please log back into the CAL Faculty Portal to make the necessary adjustments to the booking.

My test is unsupervised, but I’ve received a booking request. What do I do?

Email caltestservices@algonquincollege.com to cancel. We’ll email the student to let them know why it’s been cancelled. 

Can I book tests on the student’s behalf?

No. Students must book their tests through the CAL Student Portal.

I have a booking request from a student, but I don’t have their letter of accommodation. What do I do?

Connect with the student to request a copy. Remind them that they need to share their letter of accommodation with their professors at the beginning of each term. 

Who is responsible for requests for assistive technology?

It is the student’s responsibility. They must meet with an assistive technologist before taking a test to get the proper training. 

I’m faculty and I need to speak with someone at CAL Test Services. How can I reach you?

Visit our Hours of Operation for the most up-to-date information.

For general help, reach us in the following ways.

Call us at 613-727-4723 ext. 6092 

Email us:

Visit us at CAL Test Services, Room E304e (3rd Floor, Student Commons), Ottawa Campus.