ACUCM: Cisco Unified Communications Training

This Cisco IT training course is for system administrators and networking professionals looking for an understanding of the Cisco Unified Communications Manager System.

Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

Prerequisites

• Basic Knowledge of IP and networking or voice networks is suggested but not required
• Basic Knowledge of the Windows desktop environment

By the end of this program, you’ll be able to:

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups

This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbour’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Who should attend

• Phone Network Administrators
• Phone Network Engineers
• Data System Administrators
• Entry-level Network Engineers
• Channel Partners/Resellers, Customers, Employees