4th Edition
ITIL® is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations around the world. It provides a cohesive set of best practices drawn from the public and private sectors internationally. The ITIL 4th edition identifies how IT Service Management has evolved while covering the key elements, concepts and terminology of ITIL. This intensive instructor-led course is aimed at anyone wishing to gain the qualification.
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Anticipate approximately 4 hours of pre-course reading prior to attending the course. Evening work will be required throughout the course.
The course fee includes an exam voucher and training materials.
This course includes the exam voucher to be taking online with PeopleCert. Instructions on taking your exam will be given to all participants of the class.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
3 days
3 session(s) available
Choose a session
Select a date to registerFor more information about individual or group registration please call 1-833-282-6852 or email training@algonquincollege.com.
Take advantage of our Standing Offers and Supply Arrangements with the Government of Canada to receive a discount when you register for training.