Crisis Management and Critical Incident Stress

Course: ERC5192

This course is part of the following part-time on campus and/or online program(s):

An effective foundation for concepts and skills employed in crisis or disaster situations is explored. Students learn about group behaviour, psychological response to crisis, crisis communication, and conflict resolution, as well as gain a solid grounding in understanding and managing critical incident stress reactions in people exposed to traumatic events, with particular emphasis given to the nature of trauma and the mitigation of its impacts. Students explore different types of critical incidents and their associated features, acute, delayed, and cumulative stress reactions of normal persons exposed to abnormal events, the rescue personality and basic debriefing methodology.



Online Learning
Section Date(s) ModePrice
800 Jan 10 - Apr 18Online$405.95* See footnote

* Online registration not available for this section. You must register by phone, or in person. For further information please refer to the Registration Info page.