Social Service Work Interviewing
This course is part of the following part-time on campus and/or online program(s):
Interviewing is complex, due in part, to the fact that it involves working across differences of class, race, gender, age, disability, sexual orientation, religion, culture and health. Gathering information to assist people with their personal and social problems, while creating a safe, supportive environment, is foundational to social services. Students learn basic intervention skills through active listening, awareness of body language, utilization of open and closed questions and employing empathy to build trust. Students practise with role-play scenarios to develop and fine tune these skills in preparation for work with clients.