This closed-book exam is a multiple-choice, true/false and multiple-answer format. You will have 60 days to complete this exam from date of enrollment.
*This assessment has been updated to reflect the latest changes in warranty and licensing in Ontario.
Introduction
Setting The Stage For Customer Loyalty
Managing The Process
Closing with Style
New Home Warranty Service
Communication Skills
From Problems and Conflict to Solutions and Improvement
From Action Plan to Service Excellence
Tarion’s Rules/Processes, Regulations and Policies
Please note that the cost of the HCRA Exam includes access to the examination only. To better prepare for the exam and receive supporting course materials we recommend that you register for and attend the respective HCRA-approved course HCRA: Customer Service and Tarion Requirements.