ITS Alerts, Outages and Notices

This page lists current and recent ITS alerts and outages for the calendar year. Previous ITS Outages and Alerts can be found on the Archived ITS Alerts and Outages page.

ITS Alerts and infrastructure Outages are also emailed to affected parties, may be posted to myAC news and Good Morning Algonquin email from Public Relations. For the notification methods used for outages, go to About the ITS website.

Caution! ITS alerts email will always come from ITS, have ITS header and footer images, and follow the same format. If you are suspicious of an email you receive, please contact extension 5555. For more steps you can take to be secure, see the Algonquin College Information Security website.

For the ITS upgrade and outage policy, see Information and Communication Technology Systems Maintenance policy.

Remember these ITS alerts and outages allow us to fix or improve the college IT systems and allow us to continue to improve our service delivery to you, the college community.

Posted: March 20, 2024

Outreach

Where: All campuses

What: Upgrade to Microsoft Windows 11

In an effort to make our endpoint devices as secure as possible, ITS is currently migrating all College devices to the latest version of Windows. This will ensure that all College computers function as efficiently and securely as possible with all academic and enterprise applications.

It is required that all faculty and employees upgrade their computers to the latest version of Windows 11 by the end of the calendar year. To facilitate this, ITS provides two options:

1. Manually update to Windows 11 before August 1^st, 2024 by following the instructions below.
2. Bring your laptop to the Ottawa Campus to be updated by ITS ELX Office located at WC123.

How can I tell what version of Windows I have installed?

Written instructions to check your Windows version is provided here.

How do I perform the upgrade myself?

The upgrade process should take approximately one hour but could take longer (up to three hours) depending on the speed of your Internet connection and your computer specifications. Documents installed software and personalized settings will remain untouched.

To access the installation files and complete the upgrade:

1. Upgrade can be initiated from the campus or from home.
2. Click on Start menu.
3. Type: ‘Software Center’ in the search bar and click on Software Center icon to begin.
4. Select the Operating Systems tab on the left.
5. Windows 11 In Place Upgrade should appear, select it.
6. Select Install and follow the instructions.

Further instructions with images to self-upgrade to Windows 11 are provided here.

Important note: you will not be able to use your computer during the upgrade process and it will reboot several times.

In the event the upgrade fails, you will need to bring your computer to ITS ELX Office WC123 for further investigation.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Scheduled Maintenance

Where: All Campuses

What: Workday

When: March 9, 2024 from 2:00 a.m. to 6:00 a.m.

Workday will be unavailable on Saturday, March 9, 2024 from 2:00 a.m. to 6:00 a.m. to allow for the implementation of the 2024R1 feature release.

See myAC or the Workday Support website for details of the new features.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Posted March 6, 2024

Outreach

Upcoming scheduled Salesforce maintenance activity that will temporarily affect the availability of our AC Chatbot service on our production platform.

Purpose of Maintenance: The purpose of this maintenance is to implement new content changes and enhance the chatbot’s model training, ensuring a more efficient and effective user experience. This activity is part of our ongoing efforts to maintain the highest level of service quality and operational excellence.

Scheduled Downtime: The chatbot service will be temporarily deactivated for approximately 10-15 minutes during the maintenance window. This is a necessary step to allow the successful deployment of our most recent content and model training updates deployed on February 29.

Maintenance Window:

Date: 03/07/2024
Time: 15:30 PM EST
Expected Downtime: 10-15 minutes

Background: Routine Maintenance to refresh the Chatbot content.

Impact: During the downtime, the chatbot service will not be available for user interactions.

Next Steps:

Our IT Department and the vendor team will oversee the maintenance activity and ensure all updates are deployed efficiently.
Support: Should you have any concerns or require further clarification, please do not hesitate to reach out to us at ayenio@algonquincollege.com , ashbyg@algonquincollege.com OR mulveye@algonquincollege.com.

We appreciate your understanding and cooperation as we continue to improve our services. We are committed to providing a seamless experience for our users and stakeholders alike.

Thank you for your attention to this matter and your ongoing support.

Posted: February 29, 2024

Scheduled Maintenance Cancelled

Where: Ottawa Campus

What: Internet and Remote Access maintenance

When: Sunday, March 3rd, 2024 between 8:00 am and 4:00 pm.

The ITS scheduled maintenance to Ottawa Campus Internet and Remote Access Services, initially planned for Sunday, March 3rd, 2024 between 8:00 am and 4:00 pm has been cancelled.

We understand the importance of reliable Internet and VPN services for your daily activities and are committed to providing uninterrupted access whenever possible. Please rest assured that we are working to reschedule this necessary maintenance to a later date, which will be communicated to you as soon as it has been determined.

We apologize for any inconvenience this cancellation may cause and appreciate your understanding.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: February 28, 2024

Scheduled Maintenance

Where: Ottawa Campus

What: Internet and Remote Access maintenance

When: Sunday, March 3rd, 2024 between 8:00 am and 4:00 pm.

ITS will be performing a scheduled maintenance to Ottawa Campus Internet and Remote Access Services, Sunday, March 3rd, 2024 between 8:00 am and 4:00 pm.

As part of this maintenance, the Internet and VPN service for the Ottawa campus will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: February 1, 2024

Outreach

Where: All campuses

What: Implementation of the Data Loss Prevention (DLP) and Information Classification Policy

Starting March 1, 2024, the College will activate its Data Loss Prevention (DLP) and Information Classification tools in support of information protection across the organization. Email and content collaboration platforms such as Microsoft SharePoint and OneDrive have become the most common way to share information because of their ease and convenience. However, the same features that make email advantageous are also a source of security and privacy risks, including email interception and inadvertent disclosure of sensitive information through various means.

Not handling sensitive information correctly can have serious adverse effects on the assets or reputation of the College or the College’s obligations concerning information protection, particularly in areas of safeguarding personal information and securing payment-related data.

To address the risks above, the College has implemented additional Information Protection controls and DLP services in the College’s email and content collaboration platforms.

The purpose of this email is to ensure users leverage the additional safeguards deployed in the email and content collaboration platforms and assist them in using these platforms in compliance with College policies, directives and security best practices.

DLP scanning is automated, and emails/documents will not be routinely monitored by ITS staff. For more information about Information Classification and DLP services please refer to the Electronic Information Handling Guide.

Specific sensitive data types considered confidential — such as Personally Identifiable Information (PII), internal-only documents and payment-related data types — will be automatically detected within the email system and other content collaboration platforms. Depending on the nature of the data, staff members may be prevented from sharing documents and sending an email with those data types (email content and attachments) or be required to acknowledge they have a business justification for doing so. When in doubt about the sensitivity of any College data, please speak to your manager.

To facilitate compliance with the requirement above, all emails and documents that contain sensitive information should be labelled accordingly.

A Policy Tip may appear in Outlook and other Microsoft 365 applications when specific sensitive information is found in a draft email or document. This is to make employees aware of the potentially sensitive information found in the current draft document and email, including any attachments.

.

Sensitive information should be redacted from emails and documents whenever possible. If that is not possible, the email/document should be labelled accordingly, and apply appropriate permissions if required.

Important:

While every reasonable effort has been made to implement DLP efficiently, it is possible that employees may receive a Policy Tip even when not sharing sensitive information or may not be notified if the email or document contains sensitive information.

While DLP can facilitate compliance with legal requirements and College policies, it is still everyone’s responsibility to handle College data appropriately according to College policies. Therefore, even when a Policy Tip does not appear in Outlook and other M365 applications, employees knowingly sharing sensitive information should apply additional protection by labelling appropriately.

While these features further protect College information, College employees are responsible for carefully double-checking the recipient(s) of email communications and shared documents before sending them to avoid misdirected communications resulting in a data breach. These new features will not prevent misdirected emails, and despite the email being encrypted depending on the classification label, anyone in the recipient field will be able to read the content of the email/document.

For more information about Information Classification and DLP services, please refer to the Electronic Information Handling Guide.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: January 22, 2024

Outreach

Where: All campuses

What: Transition from Microsoft Stream to Stream (on SharePoint)

To continually improve and streamline our digital resources, Microsoft has announced a transition from Microsoft Stream to a new service: Stream (on SharePoint).

This new platform provides a more unified and shared approach to video creation and consumption. It is designed to further facilitate learning, collaboration, and engagement within the Microsoft environment. However, this transition also means that the videos currently stored in Microsoft Stream Classic need to be moved to continue to be available.

The transition will be fully completed by January 31, 2024.

If you wish to retain videos from Microsoft Classic Stream, we recommend downloading and saving them to your OneDrive before January 31, 2024. Here are the steps to do so (also found here: https://learn.microsoft.com/en-us/stream/portal-download-video):

1. Navigate to Microsoft Stream Classic: https://web.microsoftstream.com/?referrer=https:%2F%2Fwww.office.com%2F
2. Find the video that you want to download.
3. Click on the “…” (more actions) menu under the video and select “Download video”.
4. Once the video has been downloaded to your device, sign into your OneDrive account.
5. Upload the downloaded video to your OneDrive.

This will ensure that all your essential videos remain accessible even after the complete transition to Stream (on SharePoint).

We strongly recommend you save any necessary content from Microsoft Stream before January 31, 2024. If you need help downloading your videos or using the new Stream (on SharePoint), please contact the Service Desk.

We appreciate your understanding and cooperation during this transition period.

If you would like to know more about the Stream (on SharePoint), please visit the following: https://learn.microsoft.com/en-us/stream/streamnew/new-stream

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: December 13, 2023

Reminder

Where: All campuses

What: Ingres Database Upgrade

When: Saturday, December 15th, 2023 until Monday, December 18, 2023 at 3:00 am

ITS will be applying an upgrade to the Ingres database starting on Friday, December 15, 2023 at 5 pm until Monday, December 18, 2023 at 3:00 am. As part of this work, the following systems will be unavailable during this time:

• GeneSIS
• ACSIS

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: December 12, 2023

Outreach

Where: All campuses

What: MyMediasite login page update

When: Monday, December 18 at 9:30 am.

How does this impact you?

As a user, your login experience will change from the current MyMediasite login page, to our default Algonquin login page with multi-factor authentication (MFA). This is the same login experience that users will be familiar with when logging into Workday or Brightspace, and your same username and password will be used for access.

No other changes to Mediasite will be happening during this time and there will be no interruption to the Mediasite service. The web address to access MyMediasite (https://mediasite.algonquincollege.com/) will not change.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: December 8, 2023

Outreach

Where: All campuses

What: New Microsoft Teams rollout

A new version of Microsoft Teams is being released for Windows and Mac. It is gradually being rolled out for VDI (Virtual Desktop), iOS, Android or web version at this time.

As of December 13, 2023, you will be switched to the New Teams, on your next log in. You can decide to switch back to the Classic Teams only until March 31, 2024, after which only the New Teams will be available.

Key features of New Teams:

• Faster app with reduced memory usage: Reported to be on average two times faster when loading the app, joining meetings, and switching chats and channels, and consuming up to 50% less memory and disk space than classic Teams.
• Simplified & streamlined user experience:
  • Enhanced UI control for Windows and Mac users, with automatic light/dark mode switching.
  • Improved color sensitivity support with Windows 11 contrast themes.
  • Optimized keyboard shortcuts and screen reader usability for inclusive use.
  • Effective navigation between list items such as activity feed and chat threads.
  • New features like “mark all as read” for better message and notification tracking.

For more information, FAQ’s and how to switch back and forth between Classic Teams and the New Teams, please refer to Support for New Teams

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: December 7, 2023

Outreach

Where: All campuses

What: Red Hat Upgrade

When: Saturday, December 9th, 2023 from 8:00 am until 11:00 pm

ITS will be applying Red Hat upgrade on Saturday, December 9th, 2023 from 8:00 am until 11:00 pm. As part of this work, the following systems will be unavailable during this time:

• GeneSIS
• ACSIS

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: December 1, 2023

Outreach

Where: All campuses

What: Ingres Database Upgrade

When: Saturday, December 15th, 2023 until Monday, December 18, 2023 at 3:00 am

ITS will be applying an upgrade to the Ingres database starting on Friday, December 15, 2023 at 5 pm until Monday, December 18, 2023 at 3:00 am. As part of this work, the following systems will be unavailable during this time:

• GeneSIS
• ACSIS

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: November 27, 2023

Outreach

What: Windows Mail

As of December 1, 2023, Windows Mail will be removed from all College-owned computers. Microsoft Outlook Desktop app and the Microsoft Outlook Web app https://liveac.algonquincollege.com will remain the Algonquin College supported email client.

Launched in November 2014, Windows Mail will no longer be supported. It will be removed from all College owned computers starting December 1, 2023. Microsoft Outlook Desktop app and Microsoft Outlook Web app https://liveac.algonquincollege.com will remain the supported email clients.

If you are using the Microsoft Outlook Desktop App, you will not be affected.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: November 27, 2023

Outreach

Where: All campuses

What: Red Hat Upgrade

When: Saturday, December 9th, 2023 from 8:00 am until 11:00 pm

ITS will be applying Red Hat upgrade on Saturday, December 9th, 2023 from 8:00 am until 11:00 pm. As part of this work, the following systems will be unavailable during this time:

• GeneSIS
• ACSIS

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: November 24, 2023

Scheduled Maintenance

Where: Woodroffe Campus

What: B building second and third floor

When: Sunday, November 26, between 6:00 am and 11:00 am.

ITS will be performing scheduled maintenance to the Woodroffe Campus B building second and third floor network closets, Sunday, November 26 between 6:00 am and 11:00 am.

As part of this maintenance, the wireless and wired network of the send on third floors of B building in Ottawa campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: November 23, 2023

Outreach

Where: All campuses

What: GeneSIS/ACSIS, Red Hat Security Updates

When: Saturday, November 25, 2023 from 9:00 am until 1:00 pm

ITS will be applying Red Hat security updates starting on Saturday, November 25, 2023 from 9:00 am until 1:00 pm. As part of this work, the following systems will be unavailable during this time:

• GeneSIS
• ACSIS

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: October 16, 2023

Outreach

What: GeneSIS update

A self-directed GeneSIS update with the new version of SmarTerm is now available to College employees. SmarTerm is the desktop application that employees use to access GeneSIS.

To prevent complications or disruptions in GeneSIS functionality, all employees must install the update by November 24, 2023.

What do I need to do?

Follow the instructions in the document linked below to install the update.

SmarTerm Update Instructions

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: September 20, 2023

Scheduled Maintenance

Where: Ottawa Campus

What: P building second floor

When: Sunday, September 24, 2023 between 6:30 am and 12:30 pm.

ITS will be performing scheduled maintenance to the Woodroffe Campus P building second floor network closet, Sunday, September 24, 2023 between 6:30 am and 12:30 pm.

As part of this maintenance, the wireless and wired network on the second floor of P building will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: September 13, 2023

Scheduled Maintenance

Where: Ottawa Campus

What: N building first floor

When: Sunday, September 17, 2023 between 6:30 am and 12:30 pm.

ITS will be performing scheduled maintenance to the Woodroffe Campus N building first floor network closet, Sunday, September 17, 2023 between 6:30 am and 12:30 pm.

As part of this maintenance, the wireless and wired network on the first floor of N building will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: September 12, 2023

Outreach

Where: All campuses

What: Upcoming Change to Microsoft Teams meeting recordings

In our ongoing efforts to ensure effective data management, we wanted to inform you about a new update regarding Microsoft Teams meeting recordings.

The change

According to the information provided on Microsoft’s best practices, effective September 28, 2023, all new meeting recordings on Microsoft Teams will be retained for a period of three (3) years. After this time, these recordings will automatically expire and be deleted from the system.

This will ensure efficient use of storage and management of digital resources. As per Microsoft analytics, 99% of meeting recordings are not viewed after the first 90 days in most Organizations.

Actions you can take

It is recommended that any essential data or notes derived from these recordings should be documented and saved separately to ensure their long-term availability beyond the three-year mark.

If a meeting recording holds long-term value, the host can consider modifying the expiration for the recording using the files details pane in OneDrive or SharePoint.

See this guide on how to change the expiration. How to change expiration of Teams Meeting Recordings

User experience

When a recording is deleted due to the expiration setting, the owner of the recording will be notified via automated email and will have up to 90 days to recover the meeting recording.

Support

We appreciate your understanding and cooperation in this matter.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: August 23, 2023

Scheduled Maintenance

Where: Woodroffe Campus

What: P building Third floor

When: Sunday, August 27, 2023 between 6:30 am and 11:30 am.

ITS will be performing scheduled maintenance to the Woodroffe Campus P building Third floor network closet, Sunday, August 27, 2023 between 6:30 am and 11:30 am.

As part of this maintenance, the wireless and wired network on the third floor of P building will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: August 23, 2023

Scheduled Maintenance

Where: Woodroffe Campus

What: N building First floor

When: Sunday, August 27, 2023 between 5:30 am and 10:30 am.

ITS will be performing scheduled maintenance to the Woodroffe Campus N building First floor network closet, Sunday, August 27, 2023 between 5:30 am and 10:30 am.

As part of this maintenance, the wireless and wired network on the first floor of N building will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: August 15, 2023

Scheduled Maintenance

Where: Woodroffe Campus

What: P building First floor

When: Sunday, August 20, 2023 between 5:30 am and 10:30 am.

ITS will be performing scheduled maintenance to the Woodroffe Campus P building First floor network closet, Sunday, August 20, 2023 between 5:30 am and 10:30 am.

As part of this maintenance, the wireless and wired network on the first floor of P building in Ottawa campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Outreach

Posted: July 27, 2023

To: All Employees and Learners

Subject: Salesforce Upgrade Project – Introducing centralized student community (MyAC360).

Outreach

Posted: July 18, 2023

To: All Employees

Subject: Improving the Employee Experience for Accessing Workday

As a part of ongoing efforts to ensure College applications remain secure while providing the best possible employee experience, Information Technology Services (ITS) regularly reviews and updates its security practices.

After August 10, 2023, employees will no longer need to connect to the Algonquin network via VPN (Virtual Private Network) to access Workday when off campus. Use of the Microsoft Authenticator App for Multifactor Authentication (MFA) is all that will be required, with re-authentication prompted every 24 hours.

What do I need to do?

1. In preparation for this change, ITS is updating resources to remove mention of the requirement for VPN for Workday. If your department has employee onboarding or training materials referencing VPN for Workday, consider updating these materials too.
2. Optional: After August 10, 2023, try the Workday mobile app. The VPN requirement posed a barrier to using the mobile app off campus. With this barrier removed, you can check your pay slip, request time off, enter time worked and complete other tasks through the Workday app, after authenticating with your username, password and MFA code. Instructions for installing the app will be available on the Workday Support website after August 10, 2023.

Where can I get help?

Information on Multifactor Authentication (MFA) and the Microsoft Authenticator App is available on the ITS website, or contact the ITS Service Desk at extension 5555 or email 5555@algonquincollege.com.

For Workday-specific questions, contact Workday Support at workdaysupport@algonquincollege.com

Scheduled Maintenance

Posted: May 19, 2023

Where: Ottawa Campus

What: Wired and Wireless Network Maintenance

When: Sunday, May 28th, 2023 between 5:00 – 10:00 am.

ITS will be performing scheduled maintenance to the Ottawa Campus wired and wireless network on Sunday, May 28th, 2023 between 5:00 am and 10:00 am. During this maintenance the wireless, telephones, and wired network at Ottawa Campus will be unavailable for 15-30 minutes between 6:00 am to 8:00 am.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: May 10, 2023

Where: All campuses

What: Upcoming Change to OneDrive for Business Storage Limit

ITS regularly evaluates Microsoft’s platform and its supported applications to ensure the optimal usage of the Platform and best performance for users.

Algonquin College Information Technology Services (ITS) department has prepared these FAQs to highlight some information and resources regarding changes in the Microsoft OneDrive Storage Capacity effective June 1st, 2023.

What is changing

Microsoft OneDrive, which is part of our Office.com ecosystem, currently has a storage capacity of 1 Terabyte. Currently 99% of users are using less than 500GB. Our organization has decided to transition this storage capacity to 500 GB for the following reasons:

• Decrease overhead on management of large data stores
• Allow for easy transfer of ownership of OneDrive content from one individual to another
• Align closer to ITS standard storage size
• Ensure users do not hit the upper limit, without capacity to expand.

How will this affect our organization?

Once the change is made on June 1st, 2023, storage capacity of all the users will be transitioned to 500 GB.

What you need to do to prepare?

There is nothing you need to do to prepare. For those that are close to the new limit, ITS has already reached out with additional information.

Current Usage

If you are interested in knowing your current storage usage, please follow these steps:

1. Log into Office.com
2. Open OneDrive Application
3. Click on Settings>OneDrive Settings
4. Click on More Settings>Storage Metrics
5. This opens another tab and you can view your current capacity.

You can also check your OneDrive settings by clicking the OneDrive icon in your taskbar and clicking the settings icon.

We appreciate your understanding and cooperation in this matter.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: May 3, 2023

Where: All campuses

What: Upgrade of Microsoft Office

On October 10, 2023, Microsoft will no longer actively support Microsoft Office 2016 and 2019. To prevent disruption of services and email, Information Technology Services will be actively upgrading affected versions of Microsoft Office on college-owned devices beginning May 8, 2023 and extending through the summer.

Computers already running Microsoft Office 2021 or 365 will not be affected.

Click here to help determine which version of Microsoft Office is installed: https://algonquincollege.my.site.com/myACSupport/s/article/What-version-of-MS-Office-is-on-my-computer

How Can I Avoid Disruption?

Microsoft Office 365 and Microsoft Office 2021 are already available for installation via the Software Center. You may upgrade during the month of April at a time that suits you best. The upgrade process may take approximately 30 minutes but depends on speed of Internet connection and computer specifications.

Microsoft Office 365 and Microsoft Office 2021 are already available for installation via the Software Center. You may upgrade during the month of April at a time that suits you best. The upgrade process may take approximately 30 minutes but depends on speed of Internet connection and computer specifications.

To access the installation files:

You must be on campus or connected to VPN.

1. Click on Start menu.
2. Type: Software Center and click on it to launch
3. Select Microsoft Office 365 or Microsoft Office 2021 (if unsure, select 365 – Microsoft Office 2021 is available for faculty who currently teach it)
4. Select Install

Can I upgrade to Windows 11 at the same time?

Yes, Microsoft Windows 11 and Microsoft Office 365 can be installed by clicking on the Operating Systems tab from within Software Center, selecting “Windows 11 22H2 + Office 365 In Place Upgrade” and selecting install. Documents and installed software will remain untouched. Please allow approximately 2-3 hours for the update to apply.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 25, 2023

Scheduled Maintenance

Where: Ottawa Campus

What: Wired and Wireless Network Maintenance

When: Sunday, May 28th, 2023 between 5:00 – 10:00 am.

ITS will be performing scheduled maintenance to the Ottawa Campus wired and wireless network on Sunday, May 28th, 2023 between 5:00 am and 10:00 am. During this maintenance the wireless, telephones, and wired network at Ottawa Campus will be unavailable for 15-30 minutes between 6:00 am to 8:00 am.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 18, 2023

Scheduled Maintenance

Where: All Campuses

What: AppsAnywhere

When: Wednesday, April 26, 2023 9:00 – 11:00 am.

Please, be aware that ITS will be performing software updates to AppsAnywhere (myapps.algonquincollege.com) on Wednesday, April 26, 2023 between 9:00 am – 11:00 am. During the maintenance period, the system may be intermittently unavailable.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: March 27, 2023

Scheduled Maintenance

Where: Woodroffe Campus

What: Wireless Network Maintenance

When: 10:00 pm Sunday, April 2, 2023 – 2:00am Monday, April 3, 2023

ITS will be performing a scheduled maintenance to the Campus wireless network, Sunday, April 2nd, 2023 between 10:00 pm and April 3rd, 2023 2:00 am (EST). As part of this maintenance, the wireless services for all Campuses will be unavailable intermittently during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: GeneSIS and ACSIS

When: Friday, March 31, 2023 6:30 pm – 11:30 pm

Please note, GeneSIS and ACSIS will be unavailable on March 31, 2023 from 6:30pm – 11:30pm (EST) in order prepare and produce fiscal year-end financial reports. We appreciate your patience and support.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: March 15, 2023

Scheduled Maintenance

Where: Woodroffe Campus

What: Network Maintenance

When: Sunday, March 19, 7:00 am – 8:00am.

ITS will be performing scheduled maintenance to the Woodroffe Campus network on Sunday, March 19th between 7:00am and 8:00am. As part of this maintenance, internet and VPN services for all Ottawa Campus (with the exception of Residence) will be unavailable intermittently during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: March 11, 2023 from 2:00 a.m. to 6:00 a.m.

Workday will be unavailable on Saturday, March 11, 2023 from 2:00 a.m. to 6:00 a.m. to allow for the implementation of the 2023R1 feature release.

See myAC or the Workday Support website for details of the new features.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Posted: March 1, 2023

Reminder

To: Employees and Learners

Subject: Disabling anonymous links for OneDrive and SharePoint Online by March 27th, 2023

As a part of ongoing efforts to ensure College data and applications remain secure, ITS regularly reviews security vulnerabilities and remediates them.

Currently, some members of the College have shared OneDrive or SharePoint documents by creating anonymous links. Specifically, when choosing the “Anyone with the link” option (see below).

Anonymous links are a security vulnerability, and we will be disabling this feature on March 27th, 2023, at 10:00 a.m. By disabling this feature, if an email with a link to private information is sent to unintended external recipients, those external recipients will not be able to access data. This provides an extra layer of security.

After March 27^th, 2023, at 10:00 a.m., any anonymous link will be disabled. Any user trying to click an anonymous link will receive the following error message and may reach out to the document owner:

If you have shared documents using the “Anyone with a link” method, you will need to re-share in order for those documents to remain accessible.

The only options available when sharing documents after the change is made are listed below:

• People in Algonquin College with the link (this is the default setting)
• People with existing access (refers to users already displayed under the Direct Access section of the Manage Access screen)
• Specific people (including guests)

Steps on how to re-share anonymous links are available on the Knowledge base: https://algonquincollege.force.com/myACSupport/s/article/How-to-reshare-OneDrive-anonymous-links

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: March 1, 2023

Outreach

To: Employees and Learners

Subject: Disabling Microsoft Sway by May 1, 2023

ITS regularly evaluates Microsoft’s platform and its supported applications to ensure the security of its users and their data, while also optimizing the college’s resources by disabling any applications that pose potential risk or do not provide significant value to college employees or students. This helps to protect against malicious software, data breaches, and other security threats, while also providing a safe and secure environment with beneficial solutions for its users.

What is the change?

Microsoft Sway, which is part of our Office.com ecosystem will be disabled effective May 1, 2023.

How will this affect you as a User?

Once the change is made on May 1, 2023, users will not be able to access their files on the Sway application: https://www.office.com/launch/sway?auth=2

What you need to do to prepare?

Please export your existing Sway files to PDF or Word files. Log on to the Sway application; https://www.office.com/launch/sway?auth=2 and click on the Sway file you want to export.

Click on the “More” (…) menu in the top-right hand corner of the interface and click on “Export”.

Once you click “Export”, select the file type (Word or PDF) and the file will be automatically downloaded to your local workstation.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: December 13, 2022

Scheduled Maintenance

Where: All campuses

What: Apps Anywhere

When: Tuesday, December 20th 8:00 am. – 11:00 am.

Please, be aware that ITS will be performing software updates to AppsAnywhere (myapps.algonquincollege.com) on Tuesday, December 20, 2022 between 8:00 am – 11:00 am. During the maintenance period, the system may be intermittently unavailable.

After the upgrade is complete, the portal will look different. The current application grid view will be replaced with a more modern search focused view.

Please note: If you prefer the current grid view, it will be possible to restore it by clicking on “View all Apps”.

More information about the changes in AppsAnywhere 2.12 can be found here: https://www.algonquincollege.com/byod/appsanywhere/

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: November 17, 2022

Scheduled Maintenance

Where: Pembroke Campus

What: Network Maintenance

When: Sunday, November 20, 8:30 am – 1:00pm.

ITS will be performing scheduled maintenance to the Pembroke network closets on Sunday, November 20 between 8:30am and 1:00pm. As part of this maintenance, the wireless, phones and wired network on Pembroke Campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: November 2, 2022

Scheduled Maintenance

Where: Woodroffe Campus

What: B building Fourth floor

When: Friday, November 4th, 2022 between 6:00 pm and 11:30 pm.

ITS will be performing scheduled maintenance to the Woodroffe Campus B building First floor network closet, Friday, November 4th, 2022 between 6:00 pm and 11:30 pm.

As part of this maintenance, the wireless and wired network on the north and south west end of the fourth floor of B building in Ottawa campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: October 27, 2022

Scheduled Maintenance

Where: Woodroffe Campus

What: B building First floor

When: Saturday, October 29, 2022 between 7:00 am and 2:00 pm.

ITS will be performing scheduled maintenance to the Woodroffe Campus B building First floor network closet, Saturday, October 29, 2022 between 7:00 am and 2:00 pm.

As part of this maintenance, the wireless and wired network on the north and south west end of the first floor of B building in Ottawa campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com

Posted: October 25, 2022

Scheduled Maintenance

Where: Woodroffe Campus

What: B building First floor

When: Wednesday, October 26, 2022 between 6:30 pm and 11:00 pm.

ITS will be performing scheduled maintenance to the Woodroffe Campus B building First floor network closet, Wednesday, October 22, 2022 between 6:30 pm and 11:00 pm.

As part of this maintenance, the wireless and wired network on the south-west end of the first floor of B building in Woodroffe Campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: October 20, 2022

Scheduled Maintenance

Where: Woodroffe Campus

What: B building First floor

When: Saturday, October 22, 2022 between 7:00 am and 1:00 pm.

ITS will be performing scheduled maintenance to the Woodroffe Campus B building First floor network closet, Saturday, October 22, 2022 between 7:00 am and 1:00 pm.

As part of this maintenance, the wireless and wired network on the North-West end of the first floor of B building in Woodroffe Campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

What: Connections, the Campus Store E-Commerce portal

When: Sunday, October 16, 2022 from 7:00 a.m. – 12:00 p.m. EST

Connections, the Campus Store Ecommerce portal https://www.bookstore.algonquincollege.com will be offline on Sunday, October 16, 2022 from 7:00 a.m. – 12:00 p.m. EST for maintenance.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Postponed

What: Disabling anonymous links for OneDrive and SharePoint Online

Please be advised that Disabling anonymous links for OneDrive and SharePoint Online, originally scheduled for October 19, 2022, is postponed to a later date.

Meanwhile, if you are sharing links anonymously, we encourage you to follow the steps in the knowledge base to prepare for this change. Steps on how to re-share anonymous links are available on the Knowledge base at https://algonquincollege.force.com/myACSupport/s/article/How-to-reshare-OneDrive-anonymous-links

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Pembroke Campus

What: Planned Outage – PemShare

When: September 25, 2022 from 7:30AM until 12:00PM

Please be advised that PemShare will be unavailable this Sunday, September 25, 2022 from 7:30AM until 12:00PM for scheduled maintenance. During this maintenance window, all shared files and personal drives on \\PemShare will be inaccessible. No file updates will be possible during this time.

All services will resume immediately after the maintenance window.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Perth Campus

What: Planned Outage – PerthShare

When: September 16, 2022 from 8:30PM until 11:59PM

Please be advised that Perthshare will be unavailable this Friday, September 16, 2022 from 8:30PM until 11:59PM for scheduled maintenance. During this maintenance window, all shared files and personal drives on \\PerthShare will be inaccessible. No file updates will be possible during this time.

All services will resume immediately after the maintenance window.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: September 10, 2:00 a.m. – 6:00 a.m.

Workday will be unavailable on Saturday, September 10, 2022 from 2:00 a.m. to 6:00 a.m. to allow for the implementation of the 2022R2 feature release.

See myAC or the Workday Support website for details of the new features.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Posted: August 16, 2022

Outreach

To: All employees and learners

From: ITS

Subject: AppsAnywhere

What is happening?

To improve and simplify the user experience for faculty and learners when accessing academic applications, ITS will be moving away from MyDesktop Virtual Desktop Infrastructure (MyDesktop VDI) to a new and easier-to-use platform: AppsAnywhere.

AppsAnywhere is a web-based service where users can launch applications formerly delivered under MyDesktop VDI. Thanks to the contribution of various faculty members and students, a successful pilot was completed over the spring term. With AppsAnywhere in place, ITS will disable MyDesktop VDI on August 31, 2022.

Applications used for administrative activities are still available under MyDesktop VDI.

How does this impact you? 

Current State: Faculty and Learners access academic applications by launching MyDesktop VDI.

Future State (as of August 31, 2022): Faculty and Learners will access academic applications by launching AppsAnywhere. No changes have been made to applications you launch directly from your computer (i.e., not via MyDesktop), and administrative applications are still available via MyDesktop VDI.

If you currently access academic applications via MyDesktop VDI, by August 31, 2022, please install AppsAnywhere software. The process involves a relatively standard software installation process. An installation and “How To” guide is provided via the link below:

https://www.algonquincollege.com/byod/appsanywhere/

If you have any concerns contact 5555@algonquincollege.com

Posted: August 10, 2022

Scheduled Maintenance

Where: All Campuses

What: Workday

When: August 12 at 3:00 pm until August 13 at 3:00 pm

Workday will be unavailable from Friday, August 12, 2022 at 3:00 pm until Saturday, August 13, 2022 at 3:00 pm while changes for the Total Compensation project are being implemented.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Posted: July 19, 2022

Scheduled Maintenance

Please be advised that there will be a system change for College current main phone auto attendant service. The current service will be replaced Tuesday July 19th 2022, between 8:30pm – 10:30 pm after all college calling queues are closed. The change to the system will not affect functionality in any way, however users may notice that the voice prompt has changed.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 18, 2022

Outreach

To: Algonquin College Salesforce Managers and Users

From: Guy Ashby, Manager ITS, Enterprise Solutions – Salesforce

Subject: Salesforce Upgrade Project

I am pleased to announce the new Strategic initiative: Salesforce Upgrade Project. The goal of this initiative is to ensure the platform is able to effectively support your business needs in the future by upgrading the platform from Salesforce Classic to Salesforce Lightning.

The Salesforce Upgrade Project was kicked off in November 2021, and is led by project manager Isaac Akanbi. Isaac, who joined us in February 2022, brings with him more than a decade’s experience in successfully managing large scale projects in Canada, Europe and Africa.

The core of the project work will stem from the Salesforce Org Review findings generated by Salesforce’s comprehensive assessment of the platform environment at the College. The scope of this project is the migration of each Salesforce solution from Classic to Lightning. Some of you have already audited your solution in Lightning, and shared your findings with us, which has been very helpful.

A Steering Committee for the Salesforce Platform has been setup to provide governance support to both the upgrade project as well as the current on-going Salesforce Projects.

To date, the following activities have been completed:

• Upgraded ITS helpdesk, Brightspace, and Workday support to the new version of Salesforce Service Cloud
• Upgraded myAC support
• Completed discovery/current state analysis for several platform specific changes, as well as Student Admission Management (SAM) application

In the next two months, we expect to be releasing the upgraded version of the following applications

• Student Awards System Application (SASA)
• Student Study Abroad Application

During the various stages of the project we will be reaching out to you for your help and support as well as keeping you informed of our progress.

We are currently executing the File Conversion Upgrade task which is expected to run from April 8 to May 6, 2022.

As part of this upgrade task, we will be converting existing Attachments to Files. As a result of this conversion task you can expect to see:

1. duplicate Attachments which have been renamed with an auto-generated prefix
2. new Files

This is normal and expected. (See figure 1)

Figure 1: Duplicate files

Once the Attachment have been successfully converted to Files, and a backup is taken, we will begin the process of removing the duplicate attachments from the system.

Additional information on the Salesforce File Conversion Upgrade Task please can be found here: What-has-changed-with-Notes-and-Attachments

For Salesforce Classic users, please follow the new instructions to add Notes and Attachments: How to upload a document.

If you have any questions, please feel free to contact either Isaac Akanbi @Isaac Akanbi or myself (Guy Ashby – @Guy Ashby)

If you have any concerns contact 5555@algonquincollege.com

Posted: March 30, 2022

Scheduled Maintenance

Where: All Campuses

What: Planned Outage – AC Cash

When: Wednesday, March 30 from 6:00 pm – 11:00 pm.

There will be several Service Outages affecting the following services:

• Printing
• AC Cash payments – Point of Sale , Residence Laundry
• AC Cash Web Portal – portal for Staff, Students or Parents to add funds to AC Cash (https://campuscard.algonquincollege.com)
• AC Cash KIOSKS throughout the college
• Peer Tutoring web site
• AC Cash Payments with Vending machines

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: March 12, 2:00 a.m – 6:00 a.m.

Workday will be unavailable on Saturday, March 12th from 2:00 a.m. until 6:00 a.m. to allow for the implementation of the 2022R1 feature release.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Scheduled Maintenance

What: Algonquin College wireless network (ACSecure)

When: Sunday, March 6, 2022 between 8:00 a.m. and 2:00 p.m.

ITS will be performing a scheduled system maintenance on Sunday, March 6, 2022 between 8:00 a.m. and 2:00 p.m. As part of this maintenance, ACSecure will be unavailable intermittently. The upgrade of the authentication service will allow the college to be compliant with the new google security standards on Androids 11 and up.

Anyone with an Android 11 and up can self-provision their device with a new onboarding app. Please refer to the ITS Help Centre for instruction guide or contact the IT Service Desk for help.

If you have any further questions or concerns, please contact the ITS Wireless Team at wireless_admin@algonquincollege.com.

Scheduled Maintenance

What: GeneSIS and ACSIS

When: Sunday, February 13, 2022 from 9:00 a.m. until 11:00 a.m.

GeneSIS and ACSIS will be unavailable on February 13, 2022 from 9:00 a.m. until 11:00 a.m for scheduled maintenance.

If you have any further questions or concerns, please contact the ITS Unix Team at its-unix@algonquincollege.com.

Posted: January 28, 2022

Scheduled Maintenance

Where: All Campuses

What: Planned Outage – Salesforce Knowledge Article Upgrade Announcement

When: Friday, January 28, 2022 5:00 pm until Sunday, January 30 at 5:00pm.

ITS Help website and Support Knowledge Base will be unavailable from Friday, January 28, 2022 at 5:00 p.m. to Sunday January 30, 2022 at 5:00 p.m. as the Public Knowledge Base Articles are being upgraded. During this maintenance window, the Knowledge Base will not be available for updates or changes.

The URL links to the updated Knowledge Base will be available starting Monday Jan 31st for use. Any existing web pages with referenced links to Salesforce Knowledge Articles may need to be updated.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: January 17, 2022

Scheduled Maintenance

Where: Woodroffe Campus

What: Residence Internet Redundancy Testing

When: Wednesday, January 19, 2022 between 05:30 am and 07:00 am.

ITS will be performing redundancy testing to the Residence Internet on Wednesday, January 19th, 2022 between 5:30 a.m. and 7:00 a.m.

As part of this testing, the internet network on Residence in Ottawa campus might experience a brief intermittency during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: December 16, 2021

Scheduled Maintenance

Where: Woodroffe Campus

What: C Building Network Evergreening

When: Sunday, December 19, 2021 between 07:00 am and 02:00 pm.

ITS will be performing scheduled maintenance to the C building distribution switch on Sunday, December 19th, 2021 between 7:00 a.m. and 2:00 p.m.

As part of this maintenance, the wireless and wired network on the C building in Ottawa campus will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Salesforce Integration Platform Upgrade

When: Friday, November 26 starting at 6:00 pm continuing throughout the weekend

ITS will be performing necessary updates to the Salesforce Integration Platform starting Friday, November 26 at 6:00 pm and throughout the weekend. As part of this maintenance, connectivity to Salesforce will not be impacted but some processes may be delayed during this period.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: November 24, 2021

Outreach

To keep College solutions up-to-date and enhance our security, ITS has been engaged in migrating all our SharePoint sites from SharePoint 2007 to SharePoint Online and is now in the final phase of this project.

Accordingly, from December 5, 2021, at 4:00 pm, any access to SharePoint 2007 will be redirected to a SharePoint Online landing page.

If you have any concerns contact 5555@algonquincollege.com

To know more about SharePoint Online capabilities, please reach out to: employeelearning@algonquincollege.com

Scheduled Maintenance

Where: Ottawa Campus

What: C Building West Corridors

When: Sunday, November 21, between 8:00 am – 2:00 pm

Please be advised that there will be power maintenance in the C Building, West corridors/office spaces this Sunday, November 21, between 8:00 am – 2:00 pm, that will cause the loss of all network, wireless, and phone services in the Ottawa Campus. The outage only impacts network services as all other power will remain in the area.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: November 12 7:00.p.m – 11:00.p.m.

Workday will be unavailable due to scheduled monthly maintenance on November 12th from 7:00 p.m. until 11:00 p.m.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Posted: November 9, 2021

Microsoft Services fully functional

Where: All Campuses

What: Microsoft 365

Status: Service Restored

User Impact: Users were experiencing intermittent failures when accessing some Microsoft 365 services, including:
– Launching Single Sign on (SSO) applications from My Apps.
– Registering for multifactor authentication.
– Self-service password reset.
– Performing self-service management of groups.
– Accepting terms of use agreements.

Current Status: Microsoft determined a recent routing configuration change caused an inadvertent impact to service. Microsoft has reverted the change and confirmed that services should are now operating within expected thresholds.

If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or 5555@algonquincollege.com.

Posted: November 9, 2021

Unplanned Outage

Where: All Campuses

What: Microsoft 365

When: November 9, 2021 10:45am

Users may be unable to access files within Microsoft 365 services. Impacted services may include, but aren’t limited to, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 apps.

Current Status: Microsoft is reviewing available telemetry and error logs to confirm the impact scenario and determine our next troubleshooting steps.

Scope of impact: Any user attempting to open files may be impacted by this issue. If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

What: GeneSIS and ACSIS

When: Sunday, November 7, 2021 from 9:00 a.m. until 11:00 a.m.

GeneSIS and ACSIS will be unavailable on Sunday, November 7, 2021 from 9:00 a.m. until 11:00 a.m for scheduled maintenance.

If you have any further questions or concerns, please contact the ITS Unix Team at its-unix@algonquincollege.com.

Scheduled Maintenance

What: Papercut

When: October 25, 2021 from 4:00 pm until 4:30 pm

ITS will be performing network maintenance on the Papercut system on Monday, October 25, 2020 from 4:00pm until 4:30 pm. As part of this maintenance, there will be intermittent outages for printing at the Ottawa, Perth and Pembroke campuses during the maintenance window.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: September 30, 2021

Scheduled Maintenance

What: Phone systems Maintenance

When: Saturday, October 2, 10:00 pm till 2:00am on October 3.

ITS will be performing scheduled maintenance to the phone server for all campuses on Saturday, October 2 at 10:00pm till 2:00am on October 3, 2021. As part of this maintenance, there will be intermittent outage for Phone service for Perth Campus, Perth Community Employment Services, Pembroke Campus, and Pembroke Community Employment Services users during the maintenance window.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: September 10, 2021

Scheduled Maintenance

Where: All Campuses

What: Workday

When: September 11, 2021

Workday will be unavailable on Saturday, September 11, 2021 from 2:00 a.m. to 4:00 a.m. to allow for the implementation of the 2021R2 feature release.

See myAC or the Workday Support website for details of the new features.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Scheduled Maintenance

Where: Perth Campus

What: Main Building Network Closets

When: Friday, September 3, 2021 between 7:30am and 10:00am

ITS will be performing scheduled maintenance to the Perth Main Building Network Closets, Friday, September 3, 2021 between 7:30am and 10:00am. As part of this maintenance, Internet, telephony, wireless and wired network on Perth campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Woodroffe B Building Second and Third Floor Evergreening

When: Wednesday, August 25, 2021 between 6:00am and 8:30am.

ITS will be performing scheduled maintenance to the Woodroffe B Building second and third floor network closets on Wednesday, August 25, 2021 between 6:00am and 8:30am. As part of this maintenance, the wireless and wired network on the North and North-East end of Third floor of B building in Ottawa campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Woodroffe B Building Second and Third Floor Evergreening

When: Wednesday, August 18, 2021 between 6:30am and 8:30am.

ITS will be performing scheduled maintenance to the Woodroffe B Building second and third floor network closets on Wednesday, August 18, 2021 between 6:30am and 8:30am. As part of this maintenance, the wireless and wired network on the South-East end of both the Second and Third floors of B building in Ottawa campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Woodroffe B Building Third Floor Evergreening

When: Wednesday, August 11, 2021 between 6:30am and 8:30am.

ITS will be performing scheduled maintenance to the Woodroffe B Building third floor network closet on Wednesday, August 11, 2021 between 6:30am and 8:30am. As part of this maintenance, the wireless and wired network on the South-East end of the third floor of B building in Ottawa campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Woodroffe B Building Second Floor Evergreening

When: Thursday, August 5, 2021 between 6:30am and 8:30am.

ITS will be performing scheduled maintenance to the Woodroffe B Building second floor network closet on Thursday, August 5, 2021 between 6:30am and 8:30am. As part of this maintenance wireless and wired network on the second floor of B building will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: GeneSIS and ACSIS

When: Friday, July 23, 2021 6:00 pm – 3:00 am on Saturday, July 24, 2021

ACSIS/Genesis will be unavailable for maintenance from 6:00 PM to 10:00 PM, Friday, July 23, 2021. Upon completion of the maintenance window, our regularly scheduled downtime for system backups will commence at 10:00 PM, Friday, July 23, 2021, to 3:00 AM Saturday, July 24, 2021.

How does this impact you?

During this maintenance window, the ACSIS system and Student portal will not be available to Employees, Learners and other systems that read or write data to ACSIS/Genesis. Please save your data before the maintenance window.

As part of this maintenance, GeneSIS and ACSIS will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: July 13, 2021

Outreach

What: Microsoft has released guidance on how to resolve their critical Print Spooler service vulnerability and ITS is working to deploy and test the solution.

How does this impact you?

If the remediation work is successful, all print functionality will be available by Thursday, July 15, 2021. Until then, print functionality will remain disabled, including the features listed below:

• Printing to pdf, xps document writer
• Mobility Print from mobile devices
• Printing to FindMe printers and all other PaperCut managed printers
• Printing to individual printers at the College
• Printing to personal printers from a College-owned computer

What is still available?

1. The use of FindMe printers (Konica Minolta Multi Function Devices) for scanning and copying
2. Printing from a USB drive on FindMe printers. For instructions on how to print a document from a USB drive, please follow this link
3. The Print Shop Online remains available for employees and learners to place an order
4. If you are on the Ottawa campus, you are welcome to bring your file(s) on a USB drive/device, or the document you would like copied to The Print Shop, located within Connections – The Campus Store (Room H110).

Additional information with regard to printing on campus is available here.

Further updates will be provided as we work to resolve the Microsoft Print Spooler service vulnerability.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: July 9, 2021

Outreach

What: ITS will be disabling all printing services immediately, including individual printers, across all three campuses

Please be advised that Microsoft has yet to release a secure patch for their critical Print Spooler service vulnerability and as a result, all printing services continue to be suspended. In addition, the Canadian Centre for Cyber Security has encouraged institutions to suspend printing services on all computers. Therefore, ITS will be disabling printing services on all College-owned computers.

How does this impact you?

During this service disruption, employees and learners will no longer be able to access the print functionality on their College-owned computers (laptops, desktops), either while working on any College campus, or remotely from home. The features listed below will no longer be available, and will remain unavailable until such time that a secure patch has been released and applied at the College:

• Printing to pdf, xps document writer
• Mobility Print from mobile devices
• Printing to FindMe printers and all other PaperCut managed printers
• Printing to individual printers at the College
• Printing to personal printers from a College-owned computer

What is still available?

• The use of FindMe printers (Konica Minolta Multi Function Devices) for scanning and copying
• Printing from a USB drive on FindMe printers. For instructions on how to print a document from a USB drive, please follow this link
• The Print Shop Online remains available for employees and learners to place a order
• If you are on the Ottawa campus, you are welcome to bring your file(s) on a USB drive/device, or the document you would like to copy to The Print Shop, located within Connections – The Campus Store (Room H110)

Additional information with regard to printing on campus is available here.

ITS continues to monitor notifications from Microsoft and the Canadian Centre for Cyber Security for assistance in navigating this situation. Further updates will be provided as we receive additional information.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: July 8, 2021

Outreach

What: ITS will be disabling all printing services immediately, including individual printers, across all three campuses

When: July 8, 2021

Please be advised that employees and learners will not be able to use any printers (ie: desktop or papercut) while at the College. Due to a critical Microsoft vulnerability, ITS will be disabling all printing services immediately, including individual printers, across all three campuses.

Microsoft is aware of the vulnerability and working on providing a patch to fix this issue. However, Microsoft has not provided an estimated timeline for resolution. We will provide further updates once we receive additional information from Microsoft.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Internet Switch Evergreening

When: Sunday, June 6, 2021 between 6:00am and 8:00am.

ITS will be performing a scheduled maintenance to our Internet infrastructure, Sunday, June 6, 2021 between 6:00am and 8:00am. As part of this maintenance Internet Services around all campus buildings will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: VPN updates – Ottawa VPN Firewall Phase 2 Cut-Over

When: Sunday, May 30th from 8:00 am. – 4:00 pm.

ITS will be performing necessary updates to the Virtual Private Network (VPN) on Sunday, May 30th from 8:00 am to 4:00 pm. As part of this maintenance, access to VPN will be unavailable during this period.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: VPN

When: Sunday, May 16th from 8:00 am. – 4:00 pm.

ITS will be performing necessary updates to the Virtual Private Network (VPN) on Sunday, May 16th from 8:00 am to 4:00 pm. As part of this maintenance, access to VPN will be unavailable during this period.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: May 4, 2021

Outreach

What: Ending support for Skype for Business

When: May 24 2021

Microsoft has announced it is ending support for Skype for Business in the coming months, therefore only Microsoft Teams will be available as of May 24, 2021. Please note there will be no interruption to Teams services.

What to expect:

Skype For Business:

• After May 24, 2021 when Skype for Business is launched, a message will appear to use Teams instead.
• Any conversation history is saved in Outlook under the Conversation History node.
• Any Skype for Business contacts are automatically imported to Teams.
• All existing Skype for Business meetings are still accessible.
• You will not be able to use Skype for Business for any chats or calls.
• Please transition any recurring Skype meetings you may have to Teams meetings.

Teams:

• After May 24, 2021 when Teams is launched, a message will appear on the bottom right which indicates “all set, thank you for using Teams.”
• Next time the “Calls” node is clicked, if applicable, you will receive the following message: “We’re importing your Skype for Business contact groups. This could take a while.”

For more information on the transition:

• Review the FAQ provided by Microsoft: https://support.microsoft.com/en-us/office/switch-to-teams-from-skype-for-business-6295a0ae-4e8e-4bba-a100-64cc951cc964?ui=en-us&rs=en-us&ad=us#ID0EAABAAA=FAQ

Further information on Teams:

• Brightspace Training (for employees only): https://employeelearningcatalogue.algonquincollege.com/course/271/microsoft-teams-essentials
• Microsoft training guides: https://support.microsoft.com/en-us/office/video-what-is-microsoft-teams-422bf3aa-9ae8-46f1-83a2-e65720e1a34d?wt.mc_id=otc_microsoft_teams

If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or at 5555@algonquincollege.com

Scheduled Maintenance

Where: All Campuses

What: GeneSIS and ACSIS

When: Wednesday, May 5, 2021 9:30 pm – 10:30 pm

ITS will be performing scheduled maintenance GeneSIS and ACSIS on Wednesday, May 5, 2021 between 9:30 pm and 10:30 pm.

As part of this maintenance, GeneSIS and ACSIS will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 28, 2021

Scheduled Maintenance

Where: Woodroffe Campus

What: B Building Network Evergreening

When: Sunday, May 2, 2021 between 02:00 pm and 08:00 pm.

ITS will be performing scheduled maintenance to the B building Distribution LAN network, Sunday, May 2, 2021 between 02:00 pm and 08:00pm. As part of this maintenance, wired, wireless and phone network in all of B Building, K building and M Building will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 28, 2021

Scheduled Maintenance

Where: Woodroffe Campus

What: B Building Network Evergreening

When: Sunday, May 2, 2021 between 7:00am and 1:00pm.

ITS will be performing scheduled maintenance to the B building Distribution LAN network, Sunday, May 2, 2021 between 7:00am and 01:00pm. As part of this maintenance, wired, wireless and phone network in all of B Building, K building and M Building will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 21, 2021

Outreach

What: Single Sign-On (SSO) for Adobe Creative Cloud

When: Starting on April 26, 2021

ITS is very pleased to announce that we have configured Single Sign-On (SSO) for Adobe CC (Creative Cloud) using Federated Adobe Account ID and Azure.

Key benefits of Adobe CC Single Sign-On

• Adobe Creative Cloud applications are free to all active faculty and staff members and as well BYOD Students.
• Single Sign-On enables utilizing the same password to access various systems/applications within the College. Thus, access to your account is easier, faster and more secure.
• Desktop applications and mobile applications are always up-to-date.

Will it impact me?

Adobe Creative Cloud Users (Employees and Learners) will be impacted. Please note this will not have any impact on Employee Adobe Sign Accounts.

What you need to know?

During the week of April 26^th, 2021, you will receive several emails from Adobe. One email will indicate that you no longer have a license, and another email will indicate that a license has been assigned to you. This is an expected part of the process for migrating your account to a single sign-on. You may receive several of these emails depending on how many Adobe products you are licensed for.

In any one of the emails stating that a license has been assigned to you, click on the “Get Started” link and follow these few steps to log in:

Click on the link “Get Started” included in your email

Select Company or School Account

Select: “Yes, I want Adobe to migrate my content.” and click on Continue to begin the migration process.

It will take few minutes to migrate the content. After the migration process has been completed, you can use your Algonquin College network credentials (the same credentials used to access your email) to log in to Adobe Creative Cloud.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 15, 2021

Scheduled Maintenance

What: Pembroke WAN Evergreening – Pembroke Campus Only

When: Saturday, April 17, 2021 between 8:30am and 11:00am.

ITS will be performing scheduled maintenance to the Pembroke WAN network, Saturday, April 17, 2021 between 8:30am and 11:00am. As part of this maintenance, network connection from Pembroke to Woodroffe campus services will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: April 8, 2021

Scheduled Maintenance

What: Pembroke First Floor Evergreening – Pembroke Campus Only

When: Sunday, April 10, 8:00 am – 12:00pm.

ITS will be performing scheduled maintenance to the Pembroke first floor network closet, Saturday, April 10, 2021 between 8:00am and 12:00pm. As part of this maintenance, the wireless and wired network on the first floor of Pembroke campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: March 25, 2021

Scheduled Maintenance

What: Phone systems Maintenance

When: Saturday, March 27, 8:00 pm.

ITS will be performing scheduled maintenance to the phone server for all campuses on Saturday March 27, 2021 8:00pm. As part of this maintenance, there will be intermittent outages to the phone system.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: March 16, 2021

Scheduled Maintenance

Where: Pembroke Campus, 4th Floor

What: Network closet maintenance

When: Friday, March 19th between 8:00 am and Noon

ITS will be performing scheduled maintenance to the Pembroke fourth floor network closet, Friday, March 19, 2021 between 8:00am and 12:00pm. As part of this maintenance, the wireless and wired network on the third floor of Pembroke campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: March 5, 2021

Scheduled Maintenance

What: Survey Monkey Scheduled Maintenance

When: Saturday, March 6 between 1:00 and 2:00 pm.

Survey Monkey will be performing scheduled maintenance to the SurveyMonkey site, Saturday, March 6 between 1:00 and 2:00 pm. As part of this maintenance, Survey Monkey will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: March 2, 2021

Scheduled Maintenance

Where: Pembroke Campus, 3rd Floor

What: Network closet maintenance

When: Friday, March 5 between 8:00 am and Noon

ITS will be performing scheduled maintenance to the Pembroke third floor network closet, Friday, March 5, 2021 between 8:00am and 12:00pm. As part of this maintenance, the wireless and wired network on the third floor of Pembroke campus will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: February 16, 2021

Scheduled Maintenance

Where: All Campuses

What: Workday

When: February 20, 2021

Workday Production tenant will be unavailable due to scheduled monthly maintenance for a maximum of 12 hours on February 20 from 2:00am EST until 2:00pm EST.

For a list of all anticipated outages in 2021, please see the Workday Maintenance Schedule section within the FAQ on the Workday Support site: https://www.algonquincollege.com/workday/faqs-by-topic/

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Posted: January 21, 2021

Scheduled Maintenance

Where: All Campuses

What: Workday

When: January 23, 2021 2:00 am – 2:00 pm.

Workday Production tenant will be unavailable due to scheduled monthly maintenance for a maximum of 12 hours on January 23, 2021 from 2:00am EST until 2:00 pm EST

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: College Websites

When: Starting at 10:00 pm on January 13, 2021 – 1:00 am on January 14

Our website provider will be performing routine maintenance. During the maintenance window, there will be a period where the following websites will not be available:

• www.algonquincollege.com
• www.algonquinsa.com
• www.eocc-cceo.ca
• www.futureofworkseries.ca
• www3dev
• Access to the Student Admissions Manager (international student portal) through algonquincollege.ca.

Start of Maintenance activity: Wednesday, January 13, 2021 @ 10:00 P.M. EST.

End of Maintenance Activity: Thursday, January 14, 2021 @ 1:00 A.M. EST.

Estimated System Downtime: 30 minutes (though the maintenance window is three hours, this duration reflects the actual estimated time that these services will be unavailable).

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.