FAQ

No. Banking details for direct claims deposit can be updated via your My Sun Life profile or during the claims process when submitting claims electronically also via My Sun Life. 

No. You can submit your benefit claims through Sun Life. You can either manually complete a claim form and send it via the mail or use the Sun Life Benefit Online claim option.

Once the event is complete and approved by Human Resources, it will be sent to Sun Life electronically. Please allow a few days for processing. If after one week, you do not see this change, and wish for it to be reviewed further, please contact acpenben@algonquincollege.com.

Workday allows you to attach documents to the benefit change you are making. Human Resources will verify the event, review the attached documents and reach out to you directly if more information is required.

Use the Pay and Benefits Hub which can be accessed through your Workday homepage to view your benefit elections. The benefits section of the Pay and Benefits Hub provides you with a benefit chart that lists your current benefit plan elections, as well as the following information as it relates to each benefit, as applicable: the coverage begin date, the deduction begin date, benefit volume, dependents, the cost of the benefit to the employee and employer.

If you are making benefit changes within 31 days of a life event (e.g. marital status change, birth/adoption), you can make changes to your benefit elections in Workday. You must contact Human Resources for any available changes that are more than 31 days from the date of the life event.

Refer to the FIN Adaptive Planning Resources Teams site for all resource material. If you require access to this Teams site, please email adaptive@algonquincollege.com.

Yes. See the Create Expense Report User Guide.

Yes. A spend authorization is only an estimate of an employee’s travel costs. Employees need to submit an expense report with the actual travel costs and receipts and Managers need to approve the actual costs.

Expense Reports (including expense reimbursements and Mastercard (Pcard/travel) Any employee that has the Cost Center Financial Analyst role can run the Find Expense Report Lines for Organization report for their organization. This report includes prompts that can help to narrow down the results. Options include searching by the name of the person that created the report and entering a cost center or cost center hierarchy in the Organization prompt. This report generates each expense report line based on the search criteria. From this report, it is possible to click on the expense report and go into it and look at the backup and review the entire report.

Workday will not require you to attach the receipt to submit the expense if the cost of a meal entered in foreign currency is equal to or less than the limit prescribed under College policy AD 12 Travel, Meals and Hospitality For example, an employee traveling in China enters 50 CNY in their expense report for Breakfast or Breakfast PD. The converted cost is $9.84, which is less than the $12 meal allowance set out in the policy. If the actual meal expense is higher than the meal reimbursement, Workday will require a receipt to be attached to the expense report, as per policy AD12.

Expense reports are settled twice a week. After the approval process is complete, it takes 2-3 business days for the claim to be paid into your chosen bank account. 

For employees with multiple positions: Spend Authorizations and Expense Reports route for approval to the employee’s primary manager ( except Expense Reports for Pcards). The manager should reassign the approval item if necessary.

This is a limitation of Workday at this time, and the employee may want to include a note to the primary manager in the comments section indicating that the item should be reassigned and to whom. After the Manager’s approval, the Spend Authorization or Expense Report will route to the cost centre manager if the manager is not also the cost centre manager.

If the business purpose of an Expense Report is Pcard transaction, it will go directly to the cost centre manager. The employee submitting the report can change the default cost centre to the correct cost centre before submitting it and it will route correctly.

Security roles determine what information you can view and what actions you can take. See Workday Security Roles for more information.

Workday supports most file formats but using common file formats ensures the files can be viewed. These file types include gif, jpg, png, pdf, doc(x), xls(x), CSV, and txt.

You can find your employee ID in Workday under the Job menu item in your employee profile.

1. Click on the cloud icon (or your photo if you uploaded one) in the top right corner of the home page
2. Click View Profile
3. Click Job in the menu
4. Make sure you are in the Job Details tab
5. Your Employee ID is shown at the top.

No. International Students will have their study/work permit attached to their profile in Workday so no special approval will be required. International students should only be offered contracts until the end of their existing permits. For further questions, contact humanresources@algonquincollege.com.

The position must be created before an employee can be hired into it. Once the position is created, and the employee is hired, the employee must enter their core information into Workday (Name, SIN, Work Permit Details (if any), and banking information) before they will be able to enter any time worked for payroll purposes.

Some employees may have more than one part-time position, especially if they work for different departments.

No. For the duration of an employee’s contract in a part-time position, no other employee can be assigned to the same part-time position. 

Yes. A job requisition is required every time a position needs to be filled.

Once a position has been approved, both Managers and the employees who support them with human resources-related activities can initiate a job requisition. A job requisition is required to fill any type of full- or part-time position. If the support employee initiates this process, the Manager’s approval is required.

No. There are embedded analytics boxes in the add job process that tell the initiator if the employee has other positions and what the scheduled weekly hours are in order to assist with proper classification. 

Offer letters for a position at the College must be generated and sent through Workday. 

Workday is configured so that an offer letter is generated, automatically populated, and sent to the Manager for their electronic signature and then to the applicant being offered a position. 

Once an offer letter is generated, the offer letter is signed through Workday using electronic signatures through an integration with Adobe sign by the Manager, and subsequently signed by the applicant accepting the offered position. 

Once the offer letter or terms and conditions of employment are signed, new employees who have not reached their hire dates will get access to complete onboarding as a pre-employee in Workday through an email sent to their personal email address from Workday.  

On their start date, new employees will get access to Workday through an email sent from the Hiring Manager (or their delegate) to their personal email address. 

Individuals hired in a Part-time or Partial Load teaching position will be able to access the College’s systems 30 days in advance of their start date 

No. Once an offer has been accepted, Workday sends a notification to the hiring manager that includes a list of logistical items that should be completed before the employee’s first day. These include ensuring network access and nametags are set up, arranging for a workspace, providing access to programs, such as Brightspace and GeneSIS, and scheduling training as needed.

Workday is set up with rules for the types of pay an employee is eligible to receive. The employee can use a drop-down menu to select the time type applicable to the time they are submitting.

When an employee vacates a full-time or part-time position, the Manager can fill the vacated position according to the College’s hiring guidelines at the time. 

No. Workday does not alert you that a journal entry is outstanding. You are able to generate a table in Workday using the Find Journals feature, which will allow you to quickly verify the status of a journal.

Journals not fully approved by the month-end cut-off day and time will be cancelled. Because of statutory holidays, etc. this date is different every month. Please see the Financial Month-End Close Schedule for the exact dates and times here: https://www.algonquincollege.com/finance/files/2023/03/2023-24-Financial-Month-End-Close-Schedule.pdf

You can contact the Payroll team at payroll@algonquincollege.com or at 613-727-4723 ext. 7409 for any payroll related questions.

Managers are accountable for ensuring that their employees’ submitted time is approved on time per the payroll schedule. The Payroll team sends out reminders to managers to approve before the deadline.

No. When you submit a Grand & Toy order, you must ensure that you select only one cost centre per requisition line. Grand & Toy is not able to correctly process lines split between cost centres.

No,. If there is data that you are having trouble finding in a report, send an email to workdaysupport@algonquincollege.com for assistance.

The reports that you can run depend on the security roles that you have. The Finance Reports for Finance Support Group User Guide and the Top HR and Finance Reports for Managers User Guide list commonly used report titles and describe

• the actions you can take from a report,
• how to personalize the report view,
• the steps for creating custom report filters, and
• how to schedule a report to run automatically.

Within Workday, for example, in the Timekeeper Dashboard and My Team Management app, you will also find links to commonly used reports.

Yes. In Workday, the initiator of the business process has visibility into the business process meaning they can see where the action is sitting and act to move the process along if needed.

The above error can occur for several reasons, none of which involves an issue with a password. This is a general error from Workday because the sign-in was rejected.

Here are the reasons why you will see this error:

• You are a Pre-Employee but are using the Employee sign-in link. Go to Workday – Workday Support and click the pre-employee sign-in button. Use your temporary username and password that was sent to your personal email address. If you have forgotten your Workday Pre-Employee password, please submit a service request here or by emailing WorkdaySupport@algonquincollege.com

• You are no longer an Employee meaning that your contract has ended, and the position has been terminated in Workday. Please contact your department if you are unsure of your employment status.

The temporary sign-in is only for Pre-Employees.

If you are a Pre-Employee and you have forgotten your Workday Pre-Employee password, please submit a service request by emailing WorkdaySupport@algonquincollege.com

If your employment contract start date is the same day that you received the email with the temporary sign-in or is in the past, you are now an Employee, and your pre-Employee account has been disabled.   

As an Employee, go to this link Workday – Workday Support and click the Employee sign-in button. Use the Algonquin College network credentials emailed to you by your hiring manager.

In Workday, you can easily view the steps remaining in a process you have launched, are involved in, or that are related to an employee in
your supervisory organization. This will help you understand what happens after an item leaves your inbox. Note that the steps are different for Managers and Timekeepers.

Click here to view the steps.

Workday performs updates and maintenance weekly, monthly, and quarterly during a designated window of time, during which it is unavailable for use.  

2024 Extended Maintenance Schedule – Production Tenant

Weekly Service Update for the Production Tenant:

Saturdays Max 3 hours: 2 AM – 5 AM

Yes, Workday will allow you to enter time on a holiday as some positions in the College could be required to work during that time.  Workday is set up to generate a warning if an employee who wouldn’t normally be required to work on a holiday enters time on a designated holiday. The employee’s Manager will receive the warning as well once the time is submitted

When one of your employees submits time, you will receive an item in your Workday inbox. The details of the time submission will be easily visible to you in Workday, and you can choose to approve the time or send it back to the employee with a comment if you don’t agree with it. You can also generate the Review Time report in Workday, which details your employees and their submitted time, which you can review and approve. Employees that support the part-time pay in each department can also support their Manager by using the Review Time report in Workday.

When the window for time entry re-opens, the employee can enter the missed time worked going back as far as the three previous pay periods. After the Manager has approved this time, it will be paid on the next pay.

If an employee enters more time than the contracted amount, they will receive an alert when they submit their time. As the Manager, you will also see an alert indicating that the hours reported exceeding the weekly scheduled hours. You may approve the time submitted

Yes. Workday’s extensive reporting capabilities mean Managers and their support employees will be able to generate a time entry report for easy review. This report can help to identify workers with hours to approve and workers with unsubmitted hours.

Yes. Part-time employees will enter their time in Workday and it will flow to their Manager for approval.

Yes. If your time has been submitted and/or approved and you need to change it, click on the time entry application in Workday, change the hours entered, and resubmit for approval.

You only need to enter hours on statutory holidays if one of these two scenarios applies to you:

1. You are a Fixed-Term Administrative employee. As a Fixed Term Administrative employee, you need to enter your regular hours in Workday on statutory holidays to receive your statutory holiday pay
2. You are a part-time employee (for example, Regular Part Time Support) and you were required to work on a statutory holiday. You will need to enter the hours you worked.

In all other cases, Workday calculates and pays your statutory holiday pay without time needing to be entered.

Workday reports vacation balances as at the end of the month; and reports sick balance as of the current date excluding future-dated approved sick leave. 

Follow these steps to view your current vacation and sick balances: 

1. Click on the cloud icon (or your photo if you uploaded one) in the top right corner of the home page 
2. Click View Profile 
3. Choose “Time Off” from the options available on the left side of your profile 
4. Click on Time Off Balance 
5. You have the option to view your available balances in hours or in days: 

To view your future vacation or sick balances: 

1. Click on the cloud icon (or your photo if you uploaded one) in the top right corner of the home page 
2. Click View Profile 
3. Click the Actions pill (under your name) 
4. Click View Time Off Results by Period 
5. Time Off Plans: choose All Time Off Plans and select the plan you want (e.g. “Vacation” or “Sick”). In this example, we will select “Vacation”. 
6. Periods: choose the months you want to see your vacation balance for. The periods you choose can be in the past or in the future. 
   For example, 
                 2023-08-01 – 2023-08-31 (Monthly) 
                 2023-07-01 – 2023-07-31 (Monthly) 
                 2023-06-01 – 2023-06-30 (Monthly) 
                 2023-05-01 – 2023-05-31 (Monthly) 
7. Click OK 

The selection above will display a report with a row showing: 

• your vacation balance at the start of May 
• vacation you accrued in May 
• vacation you took in May, and 
• your vacation balance at the end of May. 

It will also have rows displaying the same information for June, July, and August. 

See the Manage My Time Off user guide for more details. 

Yes, you can change your time off request up until you take it, even if it’s already approved

It is the Manager’s responsibility to follow up with employees who have not entered their leave in a timely manner. Workday has reports that can be run to track and monitor employee leave.

Medical notes are not to be loaded in Workday. When requested, medical notes are to be provided to the Manager and a copy is provided to Wellness and Abilities at disability@algonquincollege.com

There is a limitation in Workday that will restrict an employee from taking more vacation than they could earn during the course of the vacation year.  Employees who are in the negative should be aware that they will be responsible to ensure that such time is accrued as a vacation bank cannot run into a negative on an ongoing basis. Please refer to College Policy HR13: Vacation for more details.

If you have a question or feedback about Workday, email us at workdaysupport@algonquincollege.com

Many Workday business processes include help text to guide you, as well as links to additional resources. The Human Resources, Payroll and Finance and Administrative websites are also available.

Don’t hesitate to contact us at workdaysupport@algonquincollege.com if you get stuck.  

Workday User Guides are available on this website. They are grouped according to role:

• Employee – for all employees. Includes topics such as Getting Started in Workday, Onboarding for Part-Time Employees (includes a link to video), Time Entry, and how to View Payslips
• People Manager – for employees who have the Manager role in Workday. Includes topics such as Approving Financial Transactions and View Team Time Off
• HR Support – for employees with the Timekeeper role. Includes topics such as Create a Job Requisition and Timekeeper Dashboard
• Finance Support – for employees with roles such as Cost Center Financial Analyst or Field Accountant. Includes topics such as Create a Purchase Requisition, Finance Reports for Finance Support Group and Create Customer Request. 
  • Workday financial reporting training is offered by Financial Services. Refer to COL to register for the next upcoming Financial Services Workday Mini-Boot Camp. The mini-boot camp presentation can be found on the Finance website https://www.algonquincollege.com/finance/home/resources/workday-financial-reporting-demo/.