Student accounts (username@algonquinlive.com) cannot sign in to Workday and will receive the below error if attempted.

 

 

To resolve this error you will need to first sign out of your student account by going to liveac.algonquincollege.com and selecting your profile picture in the top right corner and “Sign out.” or use a private browsing window when accessing Workday. 

Once signed out of your student account you can sign in to Workday using your employee login (Username@algonquincollege.com) provided by your manager.

 

 

The above error can occur for several reasons, none of which involves an issue with a password. This is a general error from Workday because the sign-in was rejected.

Here are the reasons why you will see this error:

• You are a Pre-Employee but are using the Employee sign-in link. Go to Workday – Workday Support and click the pre-employee sign-in button. Use your temporary username and password that was sent to your personal email address. If you have forgotten your Workday Pre-Employee password, please submit a service request here or by emailing WorkdaySupport@algonquincollege.com

• You are no longer an Employee meaning that your contract has ended, and the position has been terminated in Workday. Please contact your department if you are unsure of your employment status.

Employees:

• An Employee has at least one current, active position in Workday.

Pre-Employees: 

• A Pre-Employee has been hired in Workday and has a start date in the future.
• Pre-Employees can log into Workday here: https://wd3.myworkday.com/wday/authgwy/algonquincollege/login.htmld?redirect=n  using the temporary username and password that was sent to their personal email address when the hire process was completed in Workday.

Note: A Pre-Employee becomes an Employee on their start date (first day of work).

The temporary sign-in is only for Pre-Employees.

If you are a Pre-Employee and you have forgotten your Workday Pre-Employee password, please submit a service request by emailing WorkdaySupport@algonquincollege.com

If your employment contract start date is the same day that you received the email with the temporary sign-in or is in the past, you are now an Employee, and your pre-Employee account has been disabled.   

As an Employee, go to this link Workday – Workday Support and click the Employee sign-in button. Use the Algonquin College network credentials emailed to you by your hiring manager.