Information Technology Support

College-Approved Certificate (5 courses) Part-time On Campus
Program Code: 1908X02PWO Academic Year: 2016/2017

This program is listed under the following fields of study:

Our Program

Develop both the technical and client service skills to provide effective top notch support to end users of computer systems. This College Certificate program offers a solid overview of practical knowledge and skills and prepares students to write the A+ certification exams through the Computing Technology Industry Association (CompTIA). Graduates may seek entry-level employment providing technical support and service to users of computer systems.

To qualify for this certificate, you must complete the program within two years.

Fees & Expenses

Fees for part-time programs are charged on a course-by-course basis and are published on each individual course page. For questions related to fees, please call the Registrar's Office at 613-727-0002.

Graduation Fee

Once you have completed all the courses in the program, it is the responsibility of the student to contact the Registrar's Office to obtain a certificate/diploma application. A graduation fee of $40 will be charged when the application is submitted. When your certificate/diploma application has been approved, you will be invited to Spring or Fall Convocation.

Admission Requirements

College Eligibility
  • Ontario Secondary School Diploma (OSSD) or equivalent, OR
  • Mature Student status (19 years of age or older and without an OSSD).
College Eligibility
  • Ontario Secondary School Diploma (OSSD) or equivalent, OR
  • Mature Student status (19 years of age or older and without an OSSD).


  • Basic knowledge of Windows-based operating systems is recommended.
  • Students are required to supply their own tools in some courses as indicated on the course web pages.
CCOL Academic Planner

The Academic Planner provides registered part-time students in the Centre for Continuing and Online Learning (CCOL) the ability to declare into a program of study. The Academic Planner outlines successfully completed courses to date, as well as courses that need to be completed in order to meet graduation requirements. It is therefore, essential that all part-time students in CCOL declare to their program of study, allowing administrators to plan course offerings. The tool is available on ACSIS, located under 'Continuing Education' on the left-hand toolbar.

Additional Information

For more information, please contact Angela Peterson, Program Coordinator, at 613-727-4723 ext. 6329 or


On campus: On Campus
HoursCourse NameFallWinter
CST653216.0Install and Configure a Computer SystemOn Campus
CST655645.0Networking and Maintaining a Computer SystemOn Campus
CST655115.0Pc Protection: Firewalls and Anti-VirusOn CampusBlank Icon
CST655545.0Help Desk SkillsBlank Icon On Campus
CST646845.0A+ PreparationBlank Icon On Campus


CST6532 Install and Configure a Computer System

Students install, configure and customize Windows operating systems. After learning the unique features and functions of operating systems including organizing and managing files and folders in the directory structure, understanding and running commands, and start-up options, students learn how to troubleshoot operating system configuration and tuning issues, as well as how to resolve different peripheral and printer problems. They also learn how to partition and format a hard disk into separate storage and boot areas, and how to add and remove hardware components and software programs.

CST6556 Networking and Maintaining a Computer System

The key to supporting the upkeep of computer systems is to understand the operating systems, applications and hardware/software troubleshooting within the context of the people and organizations using the computers. A practical overview of networking, troubleshooting and maintaining a computer system is provided. Through hands-on exercises, students apply and experience topologies, cabling and wireless technologies, as well as local area networks (LAN), wide area networks (WAN), and other network types. Students install and configure network interface cards (NICs), install appropriate protocols and use switches and routers. Students also practise troubleshooting techniques, such as recognizing and recovering from different computer hardware faults and networking problems, scheduling preventive maintenance, and replacing and upgrading components. They also learn how to customize, secure and configure home wireless networks.

Pre-requisites: CST6532

CST6555 Help Desk Skills

The IT help desk role provides essential support, information, trouble-shooting and guidance to the end-user, for computer-related and technical issues. Help desk specialists need to combine a range of technical skills with self-management and people skills. Key elements and expectations of this role, as well as terminology, processes, procedures and performance measures are identified. Students build experience in using common software tools and features for call management, problem resolution, performance and reporting, alerts and notification and additional support and self-help. Communications, customer service and stress management techniques needed to be a well-rounded IT professional are also covered.

CST6468 A+ Preparation

This culminating course prepares students to write the two official A+ certification exams through the Computing Technology Industry Association (CompTIA). Building on skills learned earlier in the program, students practise their problem-solving skills in hands-on labs to develop the core competencies for this key IT industry certification. The A+ certification is an entry-level requirement for many employers. Topics include installing, maintaining and troubleshooting PC and mobile device hardware and peripherals, networking and connectivity issues, as well as operational procedures for installing, configuring and supporting a variety of operating systems.

Pre-requisites: CST6532